What are the responsibilities and job description for the Solutions Engineer position at Agave?
tl;dr : we’re hiring ASAP a talented Solutions Engineer to help us accelerate revenue growth. You will report directly to our co-founder / CEO. The ideal candidate is :
Semi-technical : no need to code, but you should be fluent in complex business processes and know key concepts of data-intensive software products.
Persuasive : you’re not a salesperson, but people might mistake you for one. You enjoy talking to prospective customers, explaining our value, and handling objections to win them over.
Lucid : you distill complex information into simple-to-understand language without losing fidelity. You’re able to pivot your language when talking to non-technical people (e.g. Construction CFOs) and technical people (e.g. our SWEs).
Curious : no construction experience required, but you should be able to learn industry jargon and answer in-depth questions from construction CFOs within 3 months of starting.
Why are we hiring this role?
We’re growing like crazy and need to release key bottlenecks to hit our aggressive growth targets over the next year. One key growth constraint is our availability to run technical customer demos and follow-up sales calls.
Today, we often can’t book follow-up sales calls / demos for a week or more after our intro call because this role is performed “part-time” by two co-founders and one of our TPMs, as an additional side-gig on top of their core duties.
By hiring a dedicated SE, we will expand our capacity to handle more technical sales calls in a shorter period, thereby signing more customers faster and growing even more aggressively than we are today.
Having someone dedicated to SE responsibilities (vs. someone doing it alongside other roles) will also improve the quality of our demo calls, technical sales support, sales collateral, product documentation, and other key inputs to sales conversion rates and customer satisfaction.
Responsibilities
You will quickly become a technical subject matter expert on :
Our integration platform
The various source systems we connect and any changes / updates released
Construction and Service-specific business processes
You will partner with our Sales team to :
Lead technical, customer-facing demos to explain our product and clarify our value.
Address technical questions and explain how we fit into prospects’ business processes.
Reposition customer objections by proposing creative solutions.
Help determine fit; provide objective feedback if prospects are compatible with our product.
Create collateral (e.g. videos, product docs) to explain our product more effectively.
Maintain and update call scripts for the internal teams to use during demos.
Continuously improve demos, e.g. reduce prep, add better data, make customization easier.
You will support our Product and Implementation teams during customer onboarding
Consult on the transition process adopting our software from their current solutions.
Configure our platform to align with customer systems and desired workflows.
Provide technical documentation and assist with post-sales support.
Assist with customer onboardings to improve our upstream sales processes.
Influence our product roadmap and onboarding best practices, so we can better scale customer acquisition and revenue activation.
No need to have : prior experience with Construction or at B2B SaaS / dev tools companies.
Requirements
Must have :
2-5 years of experience : in a similar role (SE / Product / Engineering), ideally working with Sales.
In-person : pumped to work in-person in SF 5 days per week.
Semi-technical : no need to code, but you must have meaningful experience working closely with SaaS products, APIs, SQL, Postman, or similar tools.
Fast thinking : ability to think and act proactively to address roadblocks and customer issues.
Strong communication skills : able to work well with technical (e.g. SWEs) and non-technical (e.g. Construction CFOs) people. Can run demo meetings, answer technical questions, and communicate clearly over Slack, Zoom, and email.
High ownership conscientiousness : able to manage many threads at once without sacrificing quality.
Nice to have :
Familiarity with business accounting concepts.
Familiarity with construction / services businesses.
Benefits
Healthcare : we cover 90% of your healthcare costs with several plan options.
401k : we match 100% of your contributions, up to 4% of annual salary.
Relocation : sizable relocation bonus for folks currently located outside of the Bay Area.
Gym : on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more.
Visa : we sponsor Visas (H1B, TN, etc.) for candidates who are a good fit!
In-Person
We've built Agave in-person since day 1, and will maintain an in-person culture in San Francisco going forward. We form tighter bonds, build a stronger culture, and move faster since we're all working from one location.
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