What are the responsibilities and job description for the Medical Spa Receptionist/ Administrator position at Age to Perfection Medical Spa?
The Receptionist/Medical Assistant (Spa) is the first and last point of contact and is fundamental to the daily operation and success of the practice. They are responsible for smooth front office operations and a positive patient experience; and working with medical providers in the back office assisting with cosmetic procedures. They will also create a positive, productive team environment in which the highest level of patient care is provided is essential. This position will report directly to the Office Administrator.
Service Orientation: This position is patient focused with the objective of delivering superior patient care and ensuring positive patient experiences and outcomes. Essential Duties and Responsibilities: · Provides the highest level of customer service. · Creates a calm and welcoming atmosphere for patients. · Tends to patients needs and provides patients with any pre-appointment paperwork (new patient paperwork, consent forms, etc.). · Assists and supports providers as necessary. · Maintains clean, neat and organized work areas including front desk, waiting areas, and patient treatment rooms. · Completes all required facility opening and closing duties. · Greets patients with a welcoming and positive attitude. · Drives daily revenue through assistance of retail sales, up-selling, consultations and patient retention. · Sells the consultation to patients over the phone and in person. · Manages multi-line phone system and assigned daily work flow. · Fully handles the patient scheduling process. · Strives to achieve a high level of patient retention and new patient scheduling. · Blocks appropriate resources / equipment during the scheduling process. · Conducts patient appointment reminder calls, including reminder of any pre-treatment/appointment instructions. · Ensures all patient paperwork is complete, correctly input into booking software, and scanned into patient record (including patient before and after pictures clearly labeled with procedure and dates) · Organizes patient photographs. · Accurately enters payments into POS, enters required billing alerts, pulls reports as required. · Knowledgeable about current promotional events. · Supports spa in-house and off-site promotional events, as required. · Attends and participates in any training and educational seminars, as required. · Creates and addresses telephone encounters. · Escorts patients to treatment rooms and prepares them for cosmetic appointments. · Assists medical providers during procedures as required. · Prepares or assists with inventory, as directed.
Skills and Qualifications: · Excellent oral and written communication skills. · Teamwork and positive, patient focused attitude. · Highly motivated and energetic with a naturally friendly and professional attitude. · Demonstrated ability to multitask, detail oriented, and organized. · Ability to effectively communicate with patients, staff, and providers. · Outstanding interpersonal skills and works well with patients using tact and diplomacy. · Takes direction well and is able to implement given direction. · Must have a valid driver’s license. · Ability to work independently or within a group setting. ·Salary is commensurate to experience/education. Education and/or Experience Requirements: · Preferred: Associate’s Degree · Minimum: one year customer service experience · Excellent computer skills; experience with Microsoft Word, Microsoft Excel Physical Abilities: · Stand for extended periods of time; push, pull and reach; occasionally bend, sit, stoop and stretch. · Have full range of body motion, including handling and lifting of patients. · Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment. · Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus. · Occasionally lift and carry up to 30 pounds.
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Employee mentoring program
- Flexible schedule
- Free parking
- Paid time off
- Paid training
Schedule:
- Day shift
- Weekends as needed
Experience:
- Customer service: 2 years (Required)
Language:
- English (Required)
Work Location: In person
Salary : $18 - $22