Job Description : The Senior Knowledge Manager performs a lead role in managing the implementation of knowledge management initiatives in support of the Client Mission.This role is key in promoting and adhering to the organization's Knowledge Management Methodology, including communication and management of tasks for all phases of the Knowledge Lifecycle.The Senior Knowledge Manager also promotes visibility into the client knowledge base, partnering with ITS and Business Leaders to ensure the knowledge assets align with departmental goals and the client Vision.
The Senior Knowledge Manager will be held accountable for the following responsibilities :
Coaching and guiding ITS and Business Leaders to ensure the knowledge base supports the Client Vision
Supporting business and knowledge management staff
Occasional supervision of personnel
Managing OCIO operational activities, ensuring current, accurate, and quality knowledge information across the ITS organization
Defining knowledge domains, initiating, and managing knowledge capture, organization, and sharing initiatives
SENIOR KNOWLEDGE MANAGER
Creating and executing knowledge management plans and revising as appropriate to meet changing needs and requirements
Initiating and managing multiple knowledge initiatives in parallel and with multiple dependencies
Producing knowledge management reports and performance metrics
Communicating with the OCIO director and ITS management regarding the status of knowledge management initiatives
Identifying and managing knowledge risks
Using influence to eliminate bottlenecks and potential knowledge gaps
Managing knowledge initiatives within standard knowledge management methodologies to achieve quality and timeliness
Identifying resources needed and assigning individual responsibilities
Managing through all stages of the knowledge life cycle
Managing stakeholders and stakeholder expectations
Providing excellent service to clients (internal and external to ITS)
Effectively managing vendor relationships in accordance with Client and ITS strategies and directives regarding knowledge management tools and services
Providing status and other deliverables at each stage of a defined knowledge initiative
Demonstrating a willingness to collaborate and support ITS peers and leadership
Planning, directing, and implementing knowledge management initiatives on time, within budget and with desired outcomes
Supporting the advancement of the OCIO's mission, which involves responsibilities including, but not limited to : o Supporting Knowledge Management that provides a forward-looking picture of knowledge worko Continuously improving the Knowledge Methodologyo Providing input into Knowledge Management Best Practiceso Educating ITS staff and Client Knowledge Management stakeholders on KMO processes and toolso Performing related duties as required
Education Required :
Bachelor's Degree from an accredited college or university
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