What are the responsibilities and job description for the Service Coordinator position at Ageatia Global Solutions?
Description :
- High School or equivalent 3 years experience in customer service / dispatching.
- Proficient with computers, Windows applications (Oracle experience a plus).
- The qualified candidate will be an integral part in the continued success and growth of the Service Department.
- This position requires a high energy level with a focus toward customers and a strong desire to succeed.
- Good organizational skills, attention to detail and excellent communication skills are required.
- Scheduling general service calls, preparing and invoicing service calls.
- Perform a variety of customer service / dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections
- Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.
- Communicate with our Service Resource Center for all service calls.
- Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.
- Reassign work as needed, making judgments based on current workloads & priorities. Regular contact of customer to communicate status changes.
- Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.
- Validate and perform invoicing transactions for service calls in ACE daily.
- Completed service calls to be invoiced within 48 hours.
- Maintain confidentiality of customer and employer information at all times.
- Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.
