What are the responsibilities and job description for the Technical Service Administrator position at Ageatia Global Solutions?
Job Description
Job Description
JOB Title : Technical Service Administrator Hiring Now!! 1 Roles to be filled IMMEDIATELY!!!
Job Description :
The ServiceNow Technical Lead / Administrator is responsible for the overall design, implementation, and maintenance of the ServiceNow platform within the organization. This role involves working closely with business stakeholders, IT teams, and external vendors to ensure that the ServiceNow platform meets the needs of the organization and is aligned with industry best practices. The ideal candidate will have a strong technical background in ServiceNow, excellent problem-solving skills, and the ability to lead and mentor a team of ServiceNow developers and administrators.
How you will do it
1. Platform Management :
o Oversee the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform.
o Ensure the platform is up-to-date with the latest patches, releases, and best practices.
2. Stakeholder Collaboration :
o Collaborate with IT teams to integrate ServiceNow with other enterprise systems and tools.
3. Team Leadership and Mentorship :
o Mentor a team of ServiceNow developers and administrators.
o Provide technical guidance and support to team members and ensure adherence to best practices.
4. Process Improvement :
o Identify opportunities for process improvement and automation within the ServiceNow platform.
o Implement and maintain ITIL processes and ensure alignment with organizational goals.
5. Training and Documentation :
o Develop and deliver training sessions for end-users and administrators.
o Create and maintain comprehensive documentation, including design documents, user guides, and standard operating procedures.
6. Security and Compliance :
o Ensure the ServiceNow platform is secure and compliant with organizational policies and industry standards.
o Perform regular audits and assessments to identify and mitigate risks.
7. Performance Monitoring and Troubleshooting :
o Monitor the performance of the ServiceNow platform and implement optimizations as needed.
o Troubleshoot and resolve technical issues in a timely manner.
What we look for
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in ServiceNow administration and development.
- Proven experience as a technical lead or similar role, with the ability to mentor a team.
- Strong knowledge of ServiceNow modules.
- Experience with REST / SOAP APIs, integrations, and data migration.
- ITIL certification is preferred.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Skills :
