What are the responsibilities and job description for the CSR - Customer Service Representative position at Agency Specialists Insurance Lowville?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, assisting clients with inquiries, and ensuring a positive experience. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
- Assist customers with product information, order processing, and issue resolution.
- Handle cash transactions accurately and efficiently while maintaining a balanced cash drawer.
- Perform data entry tasks to update customer records and maintain accurate information in the system.
- Analyze customer feedback and provide insights for improving service quality.
- Collaborate with team members to ensure seamless operations and enhance customer satisfaction.
- Maintain an organized office environment and assist with administrative tasks as needed.
- Promote sales by providing customers with information about products and services that meet their needs.
Experience
- Previous experience in a customer service role is preferred but not required.
- Proficiency in office operations, including data entry and computerized systems.
- Strong cash handling skills with attention to detail.
- Bilingual candidates (English plus another language) are highly encouraged to apply.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse customers.
- Ability to analyze situations quickly and provide effective solutions while maintaining a positive attitude.
- Experience in sales or retail environments is a plus but not mandatory.
Join our team today and contribute to creating outstanding experiences for our customers!
Job Type: Full-time
Expected hours: 40 per week
Shift:
- Day shift
Ability to Commute:
- Lowville, NY 13367 (Preferred)
Ability to Relocate:
- Lowville, NY 13367: Relocate before starting work (Preferred)
Work Location: In person