Demo

Help Desk Technician (FULLY REMOTE)

Agensys Corporation
Washington, DC Remote Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 4/22/2025

Job Description

Job Description

Role : Remote Help Desk

Pay Rate : $25 / hr W-2 (12hr shifts – OT will pay time and a half)

Clearance : Top Secret

Location : REMOTE – but must be local to DMV

Notes :

  • There will be a 1-2-day training period before being put on the team to support the disaster recovery efforts from the help desk.

Job Description :

Seeking Help Desk Specialists to support our customer. This position will provide Tier 2 service desk support for the client's employees and customers. The Enterprise Services Desk (Help Desk) is focused on first contact resolution as much as possible and operates using shifts that can vary and with staff being adjusted to meet requirements in order to provide IT support for our client's employees and customer.

Job Responsibilities Include :

  • Provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware.
  • Respond to queries and troubleshoot over the phone.
  • Utilize the customer’s extensive knowledge base to find solutions to issues.
  • Utilize remote desktop control utilities to assist end users with problems and to show users how to perform certain tasks.
  • Occasionally train new staff once the candidate is up to speed and confident in the customer environment.
  • Please note when disasters are declared ESD staff may be required to work 12-hour shifts, and all overtime (hours above 8 per day) is paid at time and a half.
  • Here is the key information about this position :

  • This is a 24 / 7 Help Desk supporting FEMA
  • This role requires shift work within core hours of 5am-8pm, 7 days a week only in case of a national emergency
  • Company Description

    Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.

    Company Description

    Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.

    Salary : $25

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Help Desk Technician (FULLY REMOTE)?

    Sign up to receive alerts about other jobs on the Help Desk Technician (FULLY REMOTE) career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $70,114 - $86,563
    Income Estimation: 
    $109,702 - $143,233
    Income Estimation: 
    $150,767 - $193,289
    Income Estimation: 
    $45,792 - $56,381
    Income Estimation: 
    $54,256 - $67,602
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Agensys Corporation

    Agensys Corporation
    Hired Organization Address Fort Belvoir, VA Full Time
    Job Description Job Description Title : IT Asset Analyst Government client : DTRA Clearance requirement : Secret Work Lo...
    Agensys Corporation
    Hired Organization Address Fort Belvoir, VA Full Time
    What We Offer We offer a dynamic and supportive work environment, opportunities for growth and development, and a compet...
    Agensys Corporation
    Hired Organization Address Fort Belvoir, VA Full Time
    Company Description Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. ...
    Agensys Corporation
    Hired Organization Address Fort Belvoir, VA Full Time
    About the Role This is a unique opportunity to work with TekSynap, a fast-growing high-tech company that understands bot...

    Not the job you're looking for? Here are some other Help Desk Technician (FULLY REMOTE) jobs in the Washington, DC area that may be a better fit.

    Help Desk Technician

    Carr Workplaces, Washington, DC

    Help Desk Technician

    Addison Group, Silver Spring, MD

    AI Assistant is available now!

    Feel free to start your new journey!