What are the responsibilities and job description for the Warranty Claims Representative position at Agente Staffing?
Overview:
We are currently seeking a Warranty Claims Representative to join our team of skilled professionals in our Warranty Services Department based in Kankakee, IL. This position reports to the Warranty Claims Manager.
Key Responsibilities:
- Answer warranty related inquiries via telephone and written correspondence.
- Open warranty claim boxes.
- Enter warranty claims into internal claim system.
- Evaluate and make recommendations to the Warranty Claims Manager regarding payment or declination of warranty claims.
- Process extended limited warranty applications.
- Photocopying, scanning and filing.
- Interact with internal departments.
- Develop a familiarity with all residential roofing products.
- Other duties as assigned.
- Two years of providing exceptional customer service via telephone and in written correspondence.
- Excellent communication skills.
- Excellent multi-tasking abilities while maintaining attention to detail.
- Possess superior team work and organizational skills.
- MS Office, especially MS Excel, MS Word & MS Outlook.
- Word processing skills of a t least 25 wpm.
- The ability to lift up to 40 pounds on occasion.
- Salesforce experience is preferred.
- You must pass the pre-employment test.
Additional Experience:
- Warranty Claims: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Schedule: Monday-Friday, 8:00 am-4:30 pm.
