What are the responsibilities and job description for the ENTERPRISE CUSTOMER SUCCESS MANAGER position at AgentSync, Inc.?
AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.
We're a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.
This position is hybrid in our Denver office.
AgentSync is a leader in driving a modern insurance infrastructure experience. Our insurance compliance software connects the insurance industry to power growth, increase efficiency, and reduce risk. This is not your typical Customer Success Manager role. This is a high visibility, high value-add opportunity with a ton of trust, responsibility, and autonomy built-in right away. Salesforce-nerd? Customer-obsessed? Excellent customer stakeholder management? Natural problem-solver? High EQ? Team Captain mentality? Let's chat.
AgentSync's Customer Success team is one of our fastest-growing teams for the foreseeable future. That means, by definition, rapid upward career trajectory and unlimited lateral career mobility opportunities. The Enterprise CSM will be an integral part of the Customer Success team, working with our highest value and most strategic customers to ensure they exceed their goals with AgentSync's product offerings through education, training, support, demos and cross-sell conversations. Do you have a sales mentality blended with a relationship management approach that you've been able to successfully apply for large, Enterprise-level customers? If so, let's talk!
What you'll do :
- Own full customer lifecycle relationships for Enterprise customer accounts within AgentSync's culture and values - most especially, Customer Love
- Build and cultivate deep, trusted, and transparent relationships with our customers, exceeding their expectations during every phase of the customer lifecycle
- Collaborate closely and effectively with customers and AgentSync teams to ensure smooth customer implementations, onboarding, training, support, quarterly and annual check-in's, etc.
- Grow your insurance industry knowledge and leverage it to deeply understand our customers' goals in order to recommend business process improvements through the AgentSync product
- Communicate clearly and accurately with internal teams regarding customer success updates, new customer requirements, progress updates, and closed-loop product feedback
- Create and iterate on foundational best practice processes, tools, measurement, and the critical foundations of a world-class Customer Success function
- Be a strategic voice of the customer thought-partner for our marketing, sales, implementation, support, product, and engineering teams to perpetually identify AgentSync product and customer experience improvements
Your experience :
Don't meet every single requirement?
At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Salary :
Denver / Boulder Metro
120,000 - $140,000 Annual Bonus
Additionally, this role is eligible to participate in AgentSync's equity and bonus programs.
Healthcare Insurance
Financial Benefits
Other Benefits
Candidates : AgentSync Recruiting & Talent teams will only communicate with you using @agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!).
Salary : $120,000 - $140,000
