Customer Support (Salesforce)

AgentSync is a powerful, easy-to-use Compliance as a Service solution, directly integrating regulatory database sources of truth (i.e. NIPR, FINRA) with core business systems (i.e. Salesforce) so we can automate the critical business processes associated with these compliance requirements.

We’re a new-school solution tackling an age-old, ubiquitous problem with smart technology and automation in a market full of inefficient, high-cost solution options - spreadsheets, manual processes, legacy software, more headcount, outsourcing, etc.

Overview

Salesforce-nerd? Customer-obsessed heart with a Product-obsessed mindset? Agile-savvy? Natural problem-solver? High EQ and IQ? Let’s chat! Come join AgentSync's dynamic Customer Support team as a Salesforce expert dedicated to delivering exceptional service. We're looking for individuals passionate about customer success and product excellence, ready to contribute to our established organization.

The Customer Support team is on the frontline working with our most valuable asset – our beloved customers. Our customers have invested their time, resources, and trust in us, and our Customer Support team gets hands-on with customers to be sure they are successful, happy, and feel as deeply a part of our product building journey as we know they are.

What You’ll Do

• Provide hands-on product/customer support for our customers within AgentSync’s culture and values – most especially Customer Love
• Build and cultivate trusted, transparent relationships with our beloved customers and exceed their expectations during every phase of the customer and product support lifecycle
• Use your love of Salesforce and deep understanding of AgentSync’s products to understand customer requests, inquiries, and product feature requirements
• Use your Agile skills to be the insightful, accurate ‘voice of customer’ for our product, engineering, customer success, sales, and marketing teams
• Accurately and transparently document, track and effectively communicate customer/product support requests, resolutions, product bugs, and feature enhancements with customers and internal AgentSync teams
• Create and iterate on the foundational customer/product support and product feedback loop best-practices processes, tools, and systems for our fast growing CS teams to thrive and succeed
  
  

Your Experience

• 3 years of work experience in Mid-Market/Enterprise SaaS environment
• Experience with Salesforce configuration, administration or power user; ie reports and dashboards, list views, data loading, field and object customization. Hands on experience in Salesforce Trailhead or progress towards a Salesforce Admin Certification a plus!
• 3 years in hands-on product/customer support, customer success, technical account management role
• Natural problem-solver, comfortable with complexity and ambiguity
• High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
  
  

Salary

Denver/Boulder Metro

$65,000 - $75,000

Don’t meet every single requirement?

At AgentSync we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Location:

Our ideal candidate will live within 25 miles of our office in Denver. Other states we're able to consider candidates in are CO, CA, NV, OR, UT, & WA.

Candidates: AgentSync Recruiting & Talent teams will only communicate with you using @agentsync.io email addresses. When you receive communication from AgentSync, check the email address domain to ensure you're connected with our team (and not a scammer!).

We are not able to consider candidates who require a work visa now or in the future.