Office Agent

Physical Requirements :

• This job requires physical stamina and strength – Lead Office Agents must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
• Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
• Must be able to work around jet and machinery noises in a warehouse environment.

Knowledge, Skills & Abilities

• Good Communication Skills : Office Agents must have excellent English verbal and written communication skills in order to interact effectively in a professional manner with customers, office agents, and warehouse staff.
• Computer skills : Office Agents require intermediate computer skills with working knowledge of Microsoft Office programs.
• Basic math skills : Office Agents must be able to calculate payment transactions.
• Problem-solving skills : Office Agents may be called upon to troubleshoot issues during loading and unloading, concentrate on detail, and resolve customer concerns effectively.
• Time management skills : Office Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment and must be able to multitask.

Qualifications :

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
• Preferred Qualifications - One year of Cargo Agent experience.

Schedule of Hours

As an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, adhoc, etc. Strict adherence to company attendance policies is expected and enforced.

Benefits

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.

Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.