What are the responsibilities and job description for the Senior Help Desk Specialist position at Agil3 Technology Solutions (A3T)?
Job Duties:
- Supervise helpdesk staff, assign work, train new contract personnel, and other tasks associated with leading a government help desk.
- Develop weekly reports outlining daily activities conducted by the Help Desk team.
- Ensure that all newly installed computers, peripherals, or boards are in working order and logged into the inventory.
- Install and test new PC software, ensure that it is working properly and logged into the inventory.
- Interview the organizational staff to determine hardware and application needs.
- Provide telephone support to LAN users.
- Provide technical assistance to users experiencing trouble with their applications.
- Troubleshoot problems utilizing diagnostic software when possible. For problems that cannot be immediately corrected, prepare an issue/instance report recommending necessary course of action to remedy situation.
- Utilize Remedy to manage tickets.
Requirements:
- Top Secret Clearance required
- Must have a high school degree and ten (10) years of relevant Information Technology (IT) experience OR a bachelor's degree in a relevant field and six (6) years of relevant IT experience.
- Security or higher-level security-related certification.
- Expert knowledge of Desktop support services.
- Experience with Remedy ticketing system.
- Ability to generate well written reports with no errors.
- LAN Installation will include both LAN hardware and software.
- Provide installation, implementation, and problem resolution support for COTS and custom designed applications.
- Ensure that all security and hardware configurations are strictly adhered to.
- Conduct in a professional manner in all personal interactions with customers and with the team.
- Utilize proper judgement and provide a high level of customer support in a professional manner.
Agil3 Technology Solutions LLC ("A3T") is a Northern Virginia based, ISO 9001:2018, ISO 20000 & ISO 27001 Certified, 8a, Women-Owned (WOSB) and Service-disabled Veteran-Owned (SDVOSB) small business. A recent recipient of the prestigious Washington Technology TOP 50 (ranking #9, and on the list for last 4 years!), A3T is experiencing industry leading recognition and growth. In addition to the CEO’s recognition as an “All-Star Entrepreneur”, A3T is recognized by Inc Magazine as one of the fastest growing companies in the country, by Vet 50 as Fastest Growing Veteran-Owned Businesses, and is featured in CyberSecurity Ventures / Cybercrime Magazine! “As a go-to Women-Owned Cybersecurity company in US and internationally”. As part of our growth, we are looking for YOU to join our growing team.
A3T offers excellent benefits to enhance the work-life balance, including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement (metropolitan areas)
