What are the responsibilities and job description for the Senior Help Desk Specialist position at Savvee Inc.?
Savvee Inc. is seeking a detail-oriented and proactive individual to join our team as a Senior Help Desk Specialist, providing support remotely. In this role, the selected candidate will be responsible for managing inquiries related to EDGAR filing fees, providing research and analysis, assisting with administrative functions, and offering exceptional customer support. This position requires excellent communication skills, a commitment to quality service, and the ability to resolve complex issues using various tools and resources.
Essential Functions
- Receiving, responding to, or triaging EDGAR filing-fee related inquiries from clients, ensuring a timely and accurate resolution
- Effectively utilizing government-provided tools to address and resolve inquiries. For inquiries that cannot be resolved through these tools, routing them appropriately using the established routing tool
- Providing research, analysis, and administrative services to assist accounts receivable, refunds, and other Filing Fees Branch departments as needed
- Answering phone calls and providing help desk support to resolve client and internal inquiries
- Assisting with creating, editing, enhancing, and updating reports, policies, procedures, business process narratives, flow charts, and other related documentation
- Ensuring all actions and deliverables are in line with organizational policies and procedures, ensuring accuracy and compliance.
- Demonstrating a commitment to delivering high-quality solutions and excellent customer support in every aspect of the job.
- Understanding the organizational policies and procedures for accuracy of solutions and deliverables to client
- Demonstrating a commitment to quality and customer support
Required Education & Training
- Bachelor's Degree from an accredited U.S. university or college
Minimum Experience & Skills
- Three or more years of experience supporting a federal client
- One or more years of help desk support experience
- Excellent written and verbal communication skills
- Proven self-starter with an exceptional attention to detail
- U.S. citizenship
Desired But Not Required Qualifications
- Knowledge of SEC filings and EDGAR system
- Familiarity with federal accounting functions
