What are the responsibilities and job description for the Help Desk Spec I (H) position at Agile Defense?
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.
Requisition # : 676
Job Title : Help Desk Spec I H
Location : Bldg 5308, Sparkman Center Redstone Arsenal, Alabama 35898
Clearance Level : Active DoD - Secret
Required Certification(s) : A or Sec CE= HDI Support Center Analyst.
SUMMARY
A full range of information technology (IT) support services is necessary to satisfy enterprise missions, goals and objectives in the areas of IT Services, Enterprise Design / Integration / Consolidation, IT Education / Training, IT Program / Project Management, Systems Operations and Maintenance, Network Support, and embedded Information Systems Security, Cyber Security and Information Assurance to the Program Executive Office Aviation (PEO AVN) Information Technology Support Services.
JOB DUTIES AND RESPONSIBILITIES
- Under direct supervision, performs general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the organization.
- Maintains an adequate spare parts inventory of systems, subsystems, and component parts used in repair work.
- Respond to telephone calls and e-mail messages from customers with computer / software problems.
- Diagnose the nature of the problem and walk the customer through the problem-solving steps.
- Provide technical assistance for mobility devices to include technical guidance, utilization and troubleshooting training, and configuration of new devices as well as sustainment of existing devices adhering to Defense Information Systems Agency (DISA) DoD Mobility Unclassified Capability (DMUC) policies, procedures, and guidance.
- Develop, update, and maintain records of mobility devices within designated Government applications / solutions and mobility service provider.
- Provide technical assistance and support services, including receiving, logging, routing, resolving trouble calls, and follow-up reporting.
QUALIFICATIONS
Required Certifications
Education, Background, and Years of Experience
ADDITIONAL SKILLS & QUALIFICATIONS
Required Skills
WORKING CONDITIONS
Environmental Conditions
Strength Demands
Physical Requirements
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section.
Happy - Be Infectious.
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
Helpful - Be Supportive.
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
Honest - Be Trustworthy.
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
Humble - Be Grounded.
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
Hungry - Be Eager.
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
Hustle - Be Driven.
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities Learn More
