What are the responsibilities and job description for the Spec Help Desk Support position at University Health - San Antonio?
POSITION SUMMARY/RESPONSIBILITIES
Responds to all troublesome calls concerning online service, network or end-user-related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to the appropriate support level. Promotes the Health System's Guest Relations Policy.
EDUCATION/EXPERIENCE
An Associates degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.
