What are the responsibilities and job description for the Process Improvement Analyst Sr position at Agile Global Solutions, Inc?
Job Details
JOB SUMMARY
Using Lean Six Sigma methodologies, this position will collaborate with cross-functional teams to identify inefficiencies, streamline workflows, and implement impactful, sustainable solutions. This position will champion continuous improvement initiatives, foster a culture of operational excellence, and ensure that improvements are aligned with business goals. This position will use a data driven approach to track process effectiveness, efficiency, and generate metrics for continuous quality improvements. This position will collaborate cross-functionally to implement best practices, standardize processes, and minimize risks with a continuous improvement mindset.
JOB DUTIES
- Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Impact is generally limited to specific assignments or projects.
- May respond to inquiries and/or provide assistance and/or guidance to lower level workers.
ADDITIONAL JOB DUTIES
- Level Senior - Above
Identifies, develops, and leads initiatives to optimize processes using industry standard process improvement methodologies.
- Assesses current processes and identifies opportunities for improvements of operational and deliver quality.
- Partners with teams across the organization to implement data driven solutions, track progress, and recommend improvements.
- Leads efforts related to process improvements, ensuring smooth transitions and stakeholder engagement.
- Minimize potential risks in process changes and optimization initiatives, develops mitigation strategies, and actively manages risk during implementation
- Collaborates with leadership and key stakeholders to ensure initiatives align with organizational priorities and deliver measurable results.
- Tracks process effectiveness metrics and adjust process to optimize outcome for continuous quality improvements
- Designs, develops, and maintains process workflows and process procedures
- Designs, develops, maintains, and reports IT related metrics
EXPERIENCE
- Requires minimum 5 years job related work experience in excess of degree requirement
- Requires minimum 5 years Process development, improvements, and tracking
- Requires minimum 3 years experience in Quality Assurance and Change Management
- Requires minimum 3 years experience in continuous improvement initiatives
- Prefer experience in MS Power BI
- Prefer experience in JIRA
- Prefer experience in ServiceNow
EDUCATION
- Bachelor's Degree: Computer Science, MIS, Business Administration or related discipline (Required)
- or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
CERTIFICATION
- Lean six sigma (preferred)
- ITILv4 (preferred)
- ISTQB (preferred)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
