Patient Services Representative

Position Summary: 

We are seeking a highly motivated and customer-focused Patient Services Representative to join our dynamic clinic team at Agile Occupational Medicine. The ideal candidate will provide exceptional customer service over the phone while assisting with a variety of administrative and support tasks. This role is critical in ensuring smooth and efficient clinic operations by managing patient inquiries, appointment scheduling, and handling patient information accurately. As a patient-facing team member, you will work alongside healthcare professionals to provide high-quality care and customer service. You will perform your administrative front office tasks to ensure a professional and positive clinic experience for our patients. 

Responsibilities:

• Patient Interaction: Answer inbound calls, respond to patient inquiries, and schedule appointments in a timely and courteous manner.
• Appointment Scheduling: Schedule, reschedule, and cancel appointments for patients, ensuring optimal clinic flow and patient satisfaction.
• Patient Registration: Verify patient information, update records, and ensure accuracy in Electronic Health Records (EHR) systems.
• Insurance Verification: Assist with verifying insurance information and ensuring proper documentation is collected for billing purposes.
• Administrative Support: Manage patient intake forms, provide patients with necessary paperwork, and facilitate communication between clinical and administrative teams.
• Customer Service Excellence: Provide a friendly and professional environment for patients, addressing concerns and resolving issues promptly.
• Compliance: Adhere to HIPAA and confidentiality regulations to protect patient privacy and sensitive information.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or GED required; Bachelor’s degree preferred (e.g., in Health Administration, Business, or a related field).
• Bilingual Spanish
• Minimum 1 year of experience in related customer service role or a call center environment is required
• Proficient in Microsoft Office Suite
• Strong communication (verbal and written) and interpersonal skill
• Strong organizational and multi-tasking abilities with the ability to problem-solve
• Ability to maintain a professional demeanor and patient confidentiality
• Experience with Electronic Health Records (EHR) and medical office administration is a plus

Benefits:  

• Competitive salary 
• Comprehensive benefits package 
• Optimal work life balance with no nights, no weekends, and no holidays requirement to work 
• Opportunity to work in a fast-paced and dynamic environment 
• Be part of a team that is passionate about making a difference 

Why You Should Join Our Team  

Agile Occupational Medicine is a leading occupational medicine group with a network of 24 clinics and one surgery center dedicated to providing comprehensive healthcare services to businesses and their employees across California and Yuma, Arizona. We specialize in ensuring the health and well-being of workers through a range of medical services, including injury care (workers’ compensation), physical examinations (employer services), and commercial (urgent care).  

We are a rapidly growing company with a fun and collaborative work environment. We are passionate about disrupting the world of occupational medicine, and we are committed to providing our customers and patients with the best possible experience. We offer our employees competitive salaries, commission, and benefits, and we give them the opportunity to make a real impact on the business. 

Agile Occupational Medicine is an Equal Opportunity Employer. Agile does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided upon qualifications, merit, and business need.