What are the responsibilities and job description for the Service Desk Analyst position at Agile Tech Labs?
Job Title : Service Desk Analyst
Job Location : Detroit, MI (Hybrid)
Job Type : Contract
Job Description / Requirements :
- ITIL certification preferred.
- Additional Service Center responsibilities duties as required.
- CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.
- Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with IT Service Desk.
- Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution.
- 3 Years of experience required.
Interested candidates can send their updated resumes at pratibha.kush@agile-techlabs.com
