What are the responsibilities and job description for the Customer Master Governance Specialist position at Agilent Technologies, Inc.?
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As part of the AFO CMG (Customer Master Governance) Team, you will be responsible for maintain accurate customer data within the SAP CRM and ECC databases. This role supports the Americas Sales and Marketing Organization by providing new account creation and maintaining data integrity in the SAP CRM application. You will be responsible for investigating all new accounts requests, creating the account in our customer database and ensure the data is accurate and complies with all regional and WW data standards. Also responsible for working with our business partners and customers and act as a main decision maker regarding AFO data quality.
- Investigating all new accounts requests.
- Creating the account in our customer database.
- Ensure the data is accurate and complies with all regional and WW data standards.
- You will be responsible for working with our business partners and customers.
- Act as a main decision maker regarding AFO data quality.
The ideal candidate will have a fundamental understanding of customer master data and the effect this data has on our business. A strong ability to perform issue resolution, fast decision making, and excellent written/verbal communication skills, are a must. The candidate should have some experience with the SAP environment
- 3 years of extensive customer service or equivalent experience.
- Investigate and trouble shoot customer master data issues.
- Provide high quality work in a timely fashion to meet established service level agreement set within the business.
- Apply data governance rules and be in compliance of SOX regulations.
- Research all incoming requests and follow up with internal and/or external customers to ensure data is correct. (if needed)
- Be familiar with data reviews and comparisons.
- High quality decision-making abilities.
Languages in addition to fluent English are a plus.
This position is required to be on site at Little Falls (Wilmington Delaware) full-time once we return to office. Currently the plan is to work at home Monday and Friday. All employees on Global Operations staff are required to be on site Tuesday, Wednesday and Thursday. Current plan regarding work at home days and in-office days subject to change at any time.
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact 1-262-754-5030.
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