Surgical Services Operations Manager

The Operations Manager is responsible for managing the daily operations of Surgical Services and District MES, CES, and 360 Support, which includes managing the customer and technical service personnel to achieve short and mid-term financial and operating objectives. The Operations Manager is responsible for establishing the strategic direction of their team, ensuring that the delivery of equipment and services exceeds customer expectations, and for managing performance to achieve revenue growth and budget expectations.

Responsibilities

• Provides leadership, planning and direction to ensure business objectives and financial goals are achieved.
• Holds self and team accountable for timely completion of assignments and achieving expected results.
• Demonstrates leadership to inspire others by modeling a positive commitment to the business, peers, other departments, direct reports, and clients.
• Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements.
• Approval of weekly time cards, management of time off requests, and on call schedules.
• Ensure that all QI's / KPI's are in alignment with corporate standards and communicates technician stack rank performance reports to the team.
• Proactively supports customer on-site service.
• Liaison between hospitals, physicians, and the company to maximize procedures and block booking.
• Maintain proper protocol for scheduling and confirming all procedures, services, pick-ups, and deliveries.
• Develop initiatives to continually drive down lost cases.
• Assist all sales personal with direct marketing, questionnaires, lead generating, courses, sales appointments and contracts.
• Demonstrates in-depth knowledge of medical equipment.
• Manager is required to maintain a professional relationship with key local manufacturer and vendor representatives.
• Manages equipment inventory and par levels consistent with contract terms, pricing and policies and to stabilize / reduce stock outs.
• Uses all available resources to ensure teams operate efficiently, and handle geographic routing and prioritization to service customers effectively.
• Gain knowledge to be proficient in all systems.
• Ensures all required personnel are current in their DOT certification.
• Ensure the timely completion of the Operations Compliance Guide Audits.
• Recruits, trains and develops employees. Provides cross- and lateral training, emphasizing continuous improvement and teamwork, and providing on-going feedback with focused action steps for areas of improvement.
• Understands billing for account invoices and assists with account receivables collections.
• Maintain computers, data base and update facility and physician preference in the Scheduling System.
• Ensure timeliness of district wide performance appraisals.
• Performs other assigned duties.

Knowledge, Skills, Abilities and Other Characteristics

Educational Credentials and Experience Required

Physical Demands

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and / or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including : health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

If you require assistance with your application, please contact recruiting@agilitihealth.com.

Primary Job Location :

NY / NJ District / COE

Additional Locations (if applicable) :

Job Title :

Operations Manager - Surgical

Company : Agiliti

Location City : Oakland

Location State : New Jersey

Pay Range for All Locations Listed :

76,932.06 - $123,091.28

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and / or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.

Salary : $76,932 - $123,091