What are the responsibilities and job description for the Senior Application Support Engineer position at Agility Partners?
Agility Partners is seeking a qualified Senior Application Support Engineer to fill an open position with one of our clients. This is an exciting opportunity to oversee and ensure the operational stability of critical payment applications, including RTP, BIN, and ACH/Wires, hosted on AWS. The role focuses on providing hands-on support while mentoring a small team, collaborating with development teams, and driving process improvements for monitoring, automation, and documentation. Join a team dedicated to delivering a seamless digital banking experience and making a meaningful impact in the financial technology space.
Responsibilities:
• Lead support efforts, ensuring quick resolution of issues related to Java Spring and Ruby on Rails web services.
• Enhance monitoring and alerting solutions using tools like Splunk, Dynatrace, and AWS CloudWatch.
• Perform root cause analysis for recurring issues and collaborate with engineering teams for long-term solutions.
• Act as the primary escalation contact, coordinating and mentoring support engineers.
The Ideal Candidate:
• Holds a bachelor’s degree in Computer Science/Information Systems or equivalent experience.
• Has 8 years of experience in application support or a related technical role.
• Proficient in troubleshooting Java Spring Web Services, Ruby on Rails, and REST APIs.
• Experienced with AWS services, including Aurora, MQ, Lambda, and CloudWatch.
• Skilled in containerized services (Docker, ECS/Fargate) and database support for PostgreSQL.
• Familiar with monitoring tools like Splunk, Dynatrace, and Scout.
• Excels in communication with technical and non-technical stakeholders and possesses strong analytical skills.
Reasons to Love It:
• Opportunity to work with cutting-edge cloud and financial technologies.
• Collaborative team environment with mentorship opportunities.
• A pivotal role in ensuring compliance and operational excellence.
