Application Support Engineer IV

Primary Location: Cincinnati, Ohio

V-Soft Consulting is currently hiring for a Application Support Engineer IV for our premier client in Cincinnati, Ohio.

Education And Experience »

• Bachelor’s degree in Computer Science/Information Systems or equivalent work experience.
• 8 years of experience in application support or a related technical role.
• Strong understanding of banking operations and compliance regulations.
• Proficiency in troubleshooting Java Spring Web Services, Ruby Rails Web Services, and cloud-native applications.
• Strong knowledge of REST APIs, containerized services (Docker, ECS/Fargate), and sidecar service paradigms.
• Expertise with AWS services (Aurora, MQ, Lambda, CloudTrail, CloudWatch).
• Experience with monitoring tools like Splunk, Dynatrace, and Scout.
• Strong SQL skills, including database support for PostgresDB.
• Excellent communication skills with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities.
  
  

Must Have

Knowledge, Skills and Abilities »

• AWS.
• Rest APIs.
• Splunk.
• SQL skills.
  
  

Nice To Have

• Aurora.
• Ruby on Rails.
  
  

What You’ll Do

Job Responsibilities:

• Set up, maintain, and enhance monitoring, alerting, and eventing solutions using tools such as Splunk, Dynatrace, CloudWatch, and APM tools.
• Lead Level 2 support efforts, ensuring rapid resolution of issues related to Java Spring and Ruby on Rails web services.
• Document support procedures, troubleshooting guides, and resolutions for knowledge-sharing purposes.
• Perform root cause analysis for recurring incidents and work with engineering teams to implement long-term solutions.
• Ensure service uptime and reliability through proactive monitoring and incident management.
• Collaborate with DevOps and development teams to improve deployment processes and application resilience.
• Mentor junior team members, fostering technical and operational excellence.
• Provide expertise in supporting REST APIs, cloud-native applications, and database technologies, including AWS Aurora and PostgreSQL.
  
  

Interested?

Qualified candidates should send their resumes to pvamshi@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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