What are the responsibilities and job description for the Solutions Consultant position at Agilysys, Inc.?
Agilysys provides industry-leading modern cloud-native solutions for Hospitality. Our 100% hospitality focus Agilysys software, solutions and services have been expressly engineered to optimize Return on Experience at every guest & staff touchpoint. The Agilysys Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees.
Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. For more information, visit www.agilysys.com.
Role Summary:
The Solutions Consultant is assigned to projects with great complexity and is responsible for the overall success of the project. This position will be the main point of contact for all project related concerns and will own the scope of work, managing onsite resources, and identifying all risks and exposures. The Solutions Consultant will also conduct implementation and integration specialist related accountabilities.
The position requires up to 90% travel across the United States and Internationally, with limited advanced notice.
Your duties will include:
- Manage and direct onsite team resources including the creation of detailed daily schedules for all onsite team members.
- Collect operational considerations from customer project management and design configuration of systems to support customer requirements.
- Make recommendations to utilize full advantages of Agilysys product line while maximizing operational efficiencies.
- Identify and manage project scope. Verify that project documentation is sufficient, as well as clear and concise to guarantee that all parties are knowledgeable of required project tasks and milestones.
- Collaborate with customer project management to reduce or eliminate project risks and exposures and to develop effective communication plan for escalation process; provide solutions for issues resulting in project scope change.
- Install, configure, and test system configuration in order to maximize efficiency and provide operational consistency.
- Manage the data conversion and reconciliation effort
- Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward.
- Research software problems defined by customers and provide diagnosis and resolution.
- Confirm production readiness, and supports problem management and resolution through tactical and strategic technology insertions.
- Direct internal resources including identified Installation team, along with other internal Agilysys resources, as needed, to work through project tasks and challenges to determine and finalize appropriate solutions to meet project goals.
- Direct internal departments to recognize installation improvements and utilize product feedback of Agilysys products to improve the product.
- Other duties as assigned.
Requirements for success:
- Education & Experience: Bachelor's degree in a related field or equivalent work experience in hospitality, technology, or related fields.
- Implementation Experience: 3 years of experience in system implementation, IT management, or hospitality operations.
- Operational Experience: Experience in purchasing functions, inventory management, and reconciliation processes.
- Travel Requirement: Willingness to travel domestically and internationally up to 90% of the year with limited advanced notice.
- Business Acumen: Good understanding of business operations and accounting practices.
- Customer Service: Strong dedication to providing excellent customer service.
- Communication: Exceptional communication skills, with fluency in English.
- Work Ethic: High level of commitment and willingness to exceed client expectations.
- Interpersonal Skills: Outstanding interpersonal skills, with the ability to work well in a team environment.
- Self-Initiative: Ability to work independently with a high degree of self-motivation.
- Problem-Solving: Strong problem-solving skills and the ability to adapt to changing project priorities.
----------------------------------------------------------------------------------------------------------------------------------------------------------
Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
------------------------------------------------------------------------------------------------------------------------------------------------------------
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
EEO/AAP Employer
M/F/V/D
------------------------------------------------------------------------------------------------------------------------------------------------------------
