Care Coordinator

Care Coordinator (Scheduler)

*Please note that this position is onsite Monday-Friday 9am-5pm in our Pittsburgh area office.*

This position performs the scheduling functions of Aging with Comfort. Responsibilities include scheduling and ensuring high quality service delivery to consumers. Requires maintaining availability during on-call periods on an as needed basis. The Care Coordinator will support department policy and resolve customer service issues.

PRIMARY RESPONSIBILITIES

Care Coordinator functions include:

• Scheduling direct care workers to ensure adequate coverage.
• Providing accurate and timely information to consumers and their families, vendors, and staff regarding Direct care workers’ schedules and changes.
• Accepting cancellations and/or schedule changes and finding replacement direct care workers to cover for call-outs and cancellations.
• Documenting new requests for service, verifying information and direct care worker coverage.
• Ensuring coverage as appropriate during inclement weather, emergencies and other challenges.
• Maintaining strict confidentiality of all direct care worker and consumer records and information.
• Contacting consumers to verify scheduling information, check on quality of care received from direct care workers, and confirm direct care workers’ work hours.
• Oversees scheduling to ensure proper supervision of direct care workers, including collaborating with care managers related to provisional hiring requirements and issues related to appropriate direct care worker counseling and or disciplinary action.
• Develops and maintains daily work schedule for all direct care workers and night shift staff and how it relates to the Care Coordinator on-call. .
• Provides one-to-one coaching relative to scheduling in order to support Direct Care Workers.
• Responsible for the training, implementation, and monitoring of Scheduling software in HHAeXchange.
• Ensures that consumers receive services in a timely manner and at the frequency requested.
• Reports and oversees complaints, issues, and concerns from initial discovery or notification through satisfactory resolution in a timely manner within scope of work. Communicates issues to appropriate internal management and supervisor.
• Monitors and ensures problem resolutions between consumers, staff, providers and vendors as necessary, and escalates situations as necessary.
• Assists in the development and implementation of new processes and procedures.
• Maintains availability if and when on-call and responds to calls from direct care workers and consumers received during this time.
• Monitors and evaluates scheduling program effectiveness and provides recommendations for improvement.
• Prepares statistical and other reports as requested.
• Ensures the accuracy, completion, and timeliness of all required documentation, and reports as assigned and as requested.
• Attends department training and technical assistance meetings as required.
• Represents Aging with Comfort and its consumers at designated meetings and community education activities as directed.
• Conducts and participates in audits.
• Performs other work-related duties as assigned

HUMAN RELATIONS

Must maintain a professional attitude and demeanor and be able to communicate effectively and relate courteously and cooperatively with consumers, caregivers, colleagues, supervisors, co-workers and all others. Must be able to demonstrate optimism, enthusiasm and willingness to work constructively with other home care team members and reflect concern for the well-being of consumers and employees. Is able to supervise staff and coach them to improve functioning and overall agency services.

REQUIREMENTS

Prior experience in home care is strongly preferred. Scheduling & case management experience is required. Must have exceptional time management, organizational, and customer service skills. Bilingual candidates are encouraged to apply. All candidates muss pass a criminal background screening.