Sr. Manager, Patient Advocacy Operations

Sr. Manager, Patient Advocacy Operations

Who we are: 

Agios is a biopharmaceutical company fueled by connections. We thrive in a supportive, fun, and flexible environment full of people empowered to bring their whole selves to work. We care deeply about our work, each other, and the patients who count on us. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners, and colleagues, which help us discover, develop, and deliver therapies for rare diseases – and make a difference in their lives. In the U.S., Agios markets a first-in-class pyruvate kinase (PK) activator for the treatment of hemolytic anemia in adults with PK deficiency. Building on the company’s leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia.

The impact you will make: 

Agios is seeking a dynamic and outcomes-focused Sr. Manager, Patient Advocacy Operations to join our growing team. We are looking for a dynamic person who is interested in joining a passionate and innovative patient advocacy team, who together will partner with patients to bring meaningful change. The successful candidate will provide a diverse range of project management and operational support skills to our team. This role will report to the Director of Patient Advocacy.

What you will do: 

• Provide project management support for multiple patient advocacy activities, including patient advisory boards, patient advocacy publications, podcasts, and outreach events; this may include coordination with Agios Compliance as well as vendor management.
  
• Coordinate with corporate communications to support internal and external communications around disease awareness days/months, social media activities, and other patient-oriented events.
  
• Manage the execution of Agios’ patient advocacy conference plans for PK deficiency, thalassemia, and sickle cell disease; participate in cross-functional team planning meetings; obtain compliance approval for related materials; attend virtual and in-person conferences, when needed.
  
• Develop and maintain a master calendar of critical patient advocacy conferences, identifying participation opportunities and liaising with internal team members to secure appropriate cross-functional representation.
  
• Support management of patient speakers at internal events to help colleagues understand the patient journey and impact of the diseases we research.
  
• Support the team’s relationship management requirements by ensuring timely communication on projects and sponsorships with external stakeholders (patient organizations, advocacy groups, and vendors).
  
• Oversee internal processes that enable efficient and compliant conduct of patient advocacy and engagement activities; manage, monitor, and track documentation stored on the patient advocacy team’s SharePoint site to ensure we meet compliance requirements.
  
• Collaborate with Sr. Director to drive agenda topics for patient advocacy team meetings; document resulting action items and push forward outcomes
  
• Collaborate closely with Sr. Director to support budget management and vendor management

What you bring: 

• Established project management / business operations skills.
  
• Minimum 5-7 years’ work experience with 3 years working in the pharmaceutical / biotechnology industry.
  
• A bachelor’s degree or equivalent work history experience.
  
• Excellent communication and organizational skills in a fast-paced environment are essential
  
• Proven success as a creative problem solver.
  
• Ability to build and nurture strong relationships with both external stakeholders and members of cross-functional internal teams.
  
• Positive thinker who acts with urgency and empathy.
  
• Prior experience working in patient advocacy desired but not essential – enthusiasm and passion for making a difference is most important!
  
• Familiarity with SharePoint, databases, or portals.
  
• Experience with Veeva and VisionTracker a plus.

Travel Requirements

Both virtual or in-person meetings are facilitated as needed and appropriate. Travel requirement will be an average of 25%.

Work Location: 

Location Agnostic: Work location for this role is based on employee's individual preference. This role can be either remote in the U.S. or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commuting distance of our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events and meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.

What we will give you: 

• Deliberate development. Your professional growth is one of our top priorities. 
  
• Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families, and productivity. When you’re at your best, we’re at our best. 
  
• Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. 
  
• Competitive performance-based compensation. This includes both short- and long-term incentives that are connected to our business strategy. 
  
• Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly, and take data-informed risks to help push the boundaries. 
  
• Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce. 
  
• Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.

Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.