What are the responsibilities and job description for the Desktop Support Technician position at AGM Infra Solutions?
Job Details
Title Desktop Support Technician
Location Remote/USA Duration: 12 Months
- Minimum 4 years of experience in IT support or a related role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with Microsoft Office 365 and other productivity tools.
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, VPN).
- Experience with ticketing systems such as ServiceNow, Jira, or similar.
- Excellent problem-solving and analytical skills.
- Strong interpersonal and communication abilities.
- Patience and the ability to work effectively with non-technical users.
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