What are the responsibilities and job description for the Servicenow BA/Product Owner position at AGM Infra Solutions?
Job Details
Title Servicenow BA/Product Owner
Location Aliso Viejo, CA/Day 1 onsite
Duration: 12 Months
Must be local to Aliso Viejo, CA
Required Qualifications:
Experience & Skills
- 10 years of experience in ServiceNow Platform with 7 years in IT Service Management (ITSM) processes and governance.
- 5 years of hands-on experience with ServiceNow ITSM (configuration, implementation, and optimization).
- Strong knowledge of ITIL framework and ITSM best practices.
- Experience in defining, optimizing, and automating ITSM processes using ServiceNow.
- Proven ability to analyze ITSM metrics, KPIs, and dashboards for continuous process
- Strong project management and stakeholder management skills.
- Experience in integrating ServiceNow ITSM with other IT systems (e.g., monitoring tools, CMDB, ITOM, and third-party applications). Soft Skills & Work Environment.
- Excellent communication and leadership skills to drive process adoption and collaboration.
- Ability to work in a fast-paced, cross-functional environment.
- Strong analytical and problem-solving skills to assess ITSM effectiveness.
Preferred Certifications:
- ITIL v4 Foundation or higher (ITIL Managing Professional, ITIL Strategic Leader preferred).
- ServiceNow Certified System Administrator (CSA).
- ServiceNow ITSM Implementation Specialist certification (CIS ITSM)
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