What are the responsibilities and job description for the Service Dispatcher position at Agora Refreshments?
Company Information:
Agora is a full-service, customer-obsessed, breakroom-supply company, and we have expanded into the Austin market. As part of this expansion, we are seeking passionate, motivated individuals who are ready to join us in establishing our presence and driving growth. For over 15 years, we have fostered a creative and inclusive environment and pride ourselves on building strong long-term employee relationships where creativity and innovation are encouraged. This is an exceptional chance to be part of a forward-thinking company at an exciting stage of growth.
Job Summary
The main responsibility of this role is to manage and coordinate the daily schedules of Service Technicians, ensuring they are dispatched efficiently as service calls are completed. This includes scheduling follow-up visits with customers once parts arrive, maintaining an up-to-date call schedule, and keeping track of technicians' locations in the field. Effective communication with both technicians and the office team is essential to delivering outstanding customer service. A positive attitude and clarity in communication are crucial for providing excellent support to all clients.
Responsibilities
- Schedule and coordinate service calls, entering tasks into the system as they are received.
- Debrief with technicians after each service call.
- Respond to overnight messages as needed.
- Forecast workload for the next 2-3 days.
- Contact customers regarding parts pending or to schedule follow-up calls.
- Follow up on pending tasks, such as filter changes.
- Maintain client information, including equipment relocations and contact updates.
- Communicate with technicians about special parts and schedule return visits.
- Prepare invoicing and file service paperwork.
- Update the database as necessary.
- Conduct follow-up calls (Happy Calls) with clients.
- Generate data reports and track service statistics.
Qualifications
- Strong communication skills with excellent phone etiquette
- Strong organizational skills and ability to prioritize tasks
- Ability to type efficiently and accurately
- Prior experience in a dispatching role is preferred but not required
Job Type: Full-time
Pay: $25.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
Experience:
- Phone etiquette: 1 year (Preferred)
- Organizational skills: 1 year (Preferred)
Ability to Commute:
- Seatac, WA 98148 (Required)
Ability to Relocate:
- Seatac, WA 98148: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $26
