What are the responsibilities and job description for the Customer Support Representative position at AgreeYa Solutions?
Description :
As a Customer Support Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include :
- Handle customer complaints
- Review and close disputes with collections team.
- Follow up and coordinate internal resolution to customer complaints
- Handle RMAs / credits
- Manage cases in Salesforce.com
Required Qualification :
About AgreeYa :
AgreeYa Solutions is a leading global provider of software, solutions and services to small, medium and global Fortune 100 organizations. Founded in 1999 and headquartered in Folsom, Calif., AgreeYa has over 2,500 professionals helping clients across U.S, India, Mexico, and Singapore. Leveraging a technology-enabled, consultative approach and diverse talent, AgreeYa offers modern workplace, smart analytics, intelligent automation, AI / ML, cloud transformation, mobility and talent management solutions to deliver digital transformation to its clients. AgreeYa has received considerable recognition including certifications like Microsoft Solutions Partner and Cloud Solutions Provider, AICPA SOC 2 Type 2, SEI CMMI and ISO 9001 : 2015; and awards including 'Dream Company to Work For' and 'Best Employer Brand'.
