Demo

Digital Communications System Technician

AgreeYa Solutions
Alhambra, CA Full Time
POSTED ON 2/11/2025
AVAILABLE BEFORE 5/11/2025

Job Title : : Digital Communications System Technician

Job Location : : Alhambra, CA,, CA, United States

Rate Range : $40 - $45 / hr.

Position Description : :

  • The Digital Communications Systems Technician (DCS Tech) works under the direction of a Digital Communications Systems Supervisor or user agency personnel and may receive technical guidance from a journey-level Senior Digital Communications Systems Technician (SDCS Tech) or higher network Systems Administrator, or Telecommunications Systems Engineer, or similar.
  • This classification installs, configures, tests, maintains, and repairs analog, digital telephone or data communications systems and equipment.
  • They will frequently lift tools, supplies, and equipment weighing 10 to 25 pounds, and occasionally over 25 pounds, regularly use 6-foot and taller ladders, and perform tasks that require bending, stooping, squatting, twisting, and reaching.
  • The DCS Tech will install, configure, test, maintain, and repair analog, digital and Internet based communications systems, infrastructure, and equipment, including servers supporting applications such as voicemail, call recording, automated telephone attendants, interactive voice response, digital network telecommunications circuits, and digital communications equipment such as modems, channel banks, multiplexers, and repeaters.
  • The DCS Tech will install, program, test, maintain, and repair private branch exchange (PBX) and key telephone switching systems, Cloud Services (MS TEAMS, Web-EX, Zoom) and related equipment.
  • The DCS Tech will install, rehabilitate, and remove cabling infrastructure such as copper and fiber-optic cables, wire management systems, patch panels and jacks according to industry standards.
  • They will test, troubleshoot, and repair telephone and network cabling.
  • The DSC Tech will provide technical support for telephone equipment moves, equipment added, or equipment changes.
  • The DCS Tech will confer and consult with vendors and other County department representatives regarding operational problems, repair, maintenance, and installation of digital communications systems and equipment.
  • They will work closely with vendors regarding operational problems, repair, modification, and installation of software, hardware, and circuits.
  • The DCS Tech will configure, add, move, change, and troubleshoot voice over IP equipment in an enterprise call control and session management platform.
  • The DCS Tech will determine the tip-ring and low voltage wiring color code for voice functionality.
  • They will assist in the technical evaluation of equipment in coordination with engineering and operating personnel.

Skills Required :

  • The DCS Tech will possess knowledge of the protocols, procedures, techniques, and equipment used to install, configure, test, maintain, and repair telephone and Internet based digital communications systems, private branch exchange (PBX) and key switching systems, Cloud Services, and related equipment, or, network telecommunications circuits, and data communications equipment such as modems.
  • They will have the ability to troubleshoot circuits, systems, infrastructure, and equipment.
  • They will possess knowledge and experience in customer services, interpersonal skills, decision making, organization awareness, problem solving, oral communication, and ability to troubleshoot issues.
  • Experience Required :

  • This classification requires at least three (3) years of experience in the installation, configuration, testing, maintenance, and repair of digital telephone private branch exchange (PBX) and key switching systems.
  • One (1) year must have been at the journey-level.
  • Experience Preferred :

  • Experience with NEC PBX systems, Nortel Norstar Key phone system (MICS, Call-pilot, Trunk / station modules, RAD) and VOIP products (Cisco, Microsoft Teams Voice)
  • Education Required :

  • This classification requires a high school diploma or GED certificate.
  • Valid class C driver's license with no restrictions.
  • Physical dexterity, color perception, and visual acuity are required to perform essential job-related functions effectively and safely.
  • Additional Information :

  • California Resident Candidates Only.
  • Interviews will be conducted via Microsoft TEAMS.
  • Work schedule will be 4 / 40, 10-hour day within the M-TH work schedule at the discretion of the program manager.
  • Work shift ranges from 6 : 30am to 6 : 00pm.
  • Overtime may be required afterhours.
  • Required to drive personal vehicle to Client offices about 75% of the time.
  • Client does not reimburse temporary contractors for mileage.
  • AgreeYa Solutions is a leading global provider of software, solutions and services to small, medium and Fortune 100 organizations. Founded in 1999 and headquartered in Folsom, CA, AgreeYa has over 2,500 professionals helping clients across U.S, India, Mexico, and Singapore. Leveraging a technology-enabled, consultative approach and diverse talent, AgreeYa offers modern workplace, smart analytics, intelligent automation, AI / ML, cloud transformation, mobility and talent management solutions to deliver digital transformation to its clients. AgreeYa has received considerable recognition including certifications like Microsoft Solutions Partner and Cloud Solutions Provider, AICPA SOC 2 Type 2, SEI CMMI and ISO 9001 : 2015; and awards including 'Dream Company to Work For' and 'Best Employer Brand'. Follow us on LinkedIn , Facebook , and Twitter .

    Salary : $40 - $45

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