SERVICE ADVISOR

ESSENTIAL DUTIES/RESPONSIBILITES:

• Interact with customers regarding all their service needs. Actively listen to their needs and questions, identify the issue, and recommend the appropriate solution.
• File and manage all manufacturer warranty repair claims.
• Keep customers informed of additional repairs and/or maintenance and cost.
• Create work orders with detailed information to ensure that the correct repairs and/or maintenance are performed on the appropriate equipment.
• Review and distribute repair orders to Service Manager to be assigned to technicians.
• Assist in revolving work performance or billing inquiries as requested.
• Keep Service and Assistant Service Managers informed on all special parts orders, shortages, and malfunctions.
• Acquire and maintain knowledge of all products and services that are offered through your local dealership.
• Maintain knowledge and follow all safety procedures put into practice by the company, the vendor, or government.
• Performs daily shop operations as assigned by Service Managers.
• Carry out other duties as assigned by Service, Parts or Store Management.
• Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence.

DUCATION/EXPERIENCE:

• High School diploma or equivalent.
• Experience working in a fast-paced work environment.
• Comprehensive experience with Outlook, Microsoft Word & Excel, internet navigation and computer software and data bases.
• Familiar with small and large Agriculture equipment preferred.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong and effortless personable skills.

• Willingness to learn and grow within this position.
• Open and flexible to performing various job tasks.
• First-rate time management and self-motivation.
• Able, willing, and promote working in a team setting.
• Applies and logic and critical thinking to solve problems.
• Clearly communicates in writer or verbal forms with co-workers and customers.
• Mechanical knowledge.
• Moderate computer skills.
• Must be 21 years of age or older.
• Possesses a valid drivers license with a clean driving record.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.

• Ability to move around the dealership building and grounds without assistance.
• Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, crawl, walk, push, pull, or climb.

• Ability to climb in, out of, and under equipment.
• Ability to operate all vehicles and equipment safely to prevent injury to self or others.
• Lift 10 pounds regularly, lift up-to 25 pounds frequently and occasionally lift 65 pounds.
• Possess a visual acuity that will allow you to see small cracks, holes, and parts.
• Ability to work in a non-climate-controlled environment or outside in inclement weather.