What are the responsibilities and job description for the SERVICE ADVISOR position at H&R AGRI-POWER?
Job Details
Job Location: UNION CITY K - UNION CITY, TN
Salary Range: Undisclosed
Description
ESSENTIAL DUTIES/RESPONSIBILITES:
- Interact with customers regarding all their service needs. Actively listen to their needs and questions, identify the issue, and recommend the appropriate solution.
- File and manage all manufacturer warranty repair claims.
- Keep customers informed of additional repairs and/or maintenance and cost.
- Create work orders with detailed information to ensure that the correct repairs and/or maintenance are performed on the appropriate equipment.
- Review and distribute repair orders to Service Manager to be assigned to technicians.
- Assist in revolving work performance or billing inquiries as requested.
- Keep Service and Assistant Service Managers informed on all special parts orders, shortages, and malfunctions.
- Acquire and maintain knowledge of all products and services that are offered through your local dealership.
- Maintain knowledge and follow all safety procedures put into practice by the company, the vendor, or government.
- Performs daily shop operations as assigned by Service Managers.
- Carry out other duties as assigned by Service, Parts or Store Management.
- Maintain a positive, professional, and safe work environment by interacting with customers, peers, management, and support resources in a way that promotes teamwork and a commitment to excellence.
Qualifications
DUCATION/EXPERIENCE:
- High School diploma or equivalent.
- Experience working in a fast-paced work environment.
- Comprehensive experience with Outlook, Microsoft Word & Excel, internet navigation and computer software and data bases.
- Familiar with small and large Agriculture equipment preferred.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Strong and effortless personable skills.
- Willingness to learn and grow within this position.
- Open and flexible to performing various job tasks.
- First-rate time management and self-motivation.
- Able, willing, and promote working in a team setting.
- Applies and logic and critical thinking to solve problems.
- Clearly communicates in writer or verbal forms with co-workers and customers.
- Mechanical knowledge.
- Moderate computer skills.
- Must be 21 years of age or older.
- Possesses a valid driver’s license with a clean driving record.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.
- Ability to move around the dealership building and grounds without assistance.
- Ability to repeatedly bend, crouch, kneel, stand, reach, grasp, crawl, walk, push, pull, or climb.
- Ability to climb in, out of, and under equipment.
- Ability to operate all vehicles and equipment safely to prevent injury to self or others.
- Lift 10 pounds regularly, lift up-to 25 pounds frequently and occasionally lift 65 pounds.
- Possess a visual acuity that will allow you to see small cracks, holes, and parts.
- Ability to work in a non-climate-controlled environment or outside in inclement weather.
