What are the responsibilities and job description for the Customer Care Representative position at Agri-Valley Communications, Inc?
Agri-Valley Communications, Inc. (AVCI) is a family-owned company dedicated to providing reliable communication and technology services to rural communities in Michigan, including the Thumb and Northern regions. Our subsidiaries include Pigeon Telephone, Thumb Cellular, Agri-Valley Services, and the AVS Tech Team. With headquarters in Pigeon, Michigan, we are committed to connecting people and businesses in our communities with essential technology solutions.
We are currently seeking a Customer Care Representative to join our Thumb Cellular Team in Pigeon, MI. This position is responsible for serving as a liaison between Thumb Cellular customers and the company. The position requires working with the public to assist with sales, account questions, billing, cancellations and other inquiries. It is primarily based in the Pigeon store but will provide coverage in Bad Axe, Caro and Sandusky as needed.
Primary Duties and Responsibilities
- Provide excellent customer service to existing and new customers via the phone as well as in person.
- Assist new and existing customers with account setup, activations and adjustments.
- Responsible for demonstrating product and accessory functionality of devices to customers.
- Assist customers with cellular device inquiries, ESN changes (upgrades), repairs, accessories, lease and demo devices.
- Answer customer questions about their account, including but not limited to, billing concerns, cancellations, usage and disconnections.
- Process customer payments in person and via the phone.
- Document customer interactions and adjustments in customer account records.
- At all times, follow all CPNI and Red Flag regulations.
- Maintain a professional attitude when interacting with customers and colleagues.
- Perform job duties within Company health and safety requirements.
- Other duties as requested or required by management.
Benefits
Comprehensive benefits package after 90 days. This includes but is not limited to medical, vision, dental, retirement plans, paid time off and employee discounts on company services.
Travel Requirements
Occasional travel between Thumb Cellular Stores (Caro, Bad Axe, Sandusky, Pigeon) will be required.
Work Environment
This job operates in a professional office environment.
Expected Hours of Work
Hours of work and days are Monday through Friday, 8:30 a.m. to 5:30 p.m. with some Saturday hours.
