Regional Service Administrator

Description

Who We Are:

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers.  Our purpose is to lead agriculture in rural America.

We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do.  We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority.

Look Forward. Adapt Often. Lead Always.

General Purpose:

The Regional Service Administrator is responsible for professionally facilitating the Company’s service admin process in ways that meet or exceed customer and company expectations and optimize service department profitability. The Regional Service Administrator reports to the Aftermarket Support Manager.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pro-actively manage ticket status and work with various location service teams to ensure that service tickets are closed quickly and that the company-wide service team meets and exceeds service WIP goals.
• Review work orders and quotes to ensure that documentation is clear and accurate, job codes are properly utilized, and all labor charges and parts are included on the repair order or quote ensuring that they are presented and closed in a timely and accurate manner.
• Work with service teams to review and correct daily timecard entries and provide insight and reports that result in increased labor performance and billed hours.
• Maintain data integrity by updating customer profiles with correct equipment, hours and other information as needed.
• Oversee the warranty process by ensuring pre-authorization, gathering of needed information, submission and follow-up of all warranty and PIP claims in a timely and effective manner.
• Support store achievement of sales goals using remote tools (including phone, video, texting, etc.) to sell customer inspections and promotions.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

Supervisory Duties:

• None.

Qualifications

Knowledge, Skills, and Abilities:

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP’s DNA.
• A clear sense of urgency and understanding of the importance this work has on the overall success of the location and Company.
• A positive, teamwork attitude and the ability to work in a fast-paced environment.
• Ability to provide exceptional customer service.
• High level of attention to detail and accuracy.
• Working knowledge of accounting practices.

Education:

• High School Diploma or General Education Diploma (GED) equivalent is required.
• Associate’s Degree in a business related field is preferred.

Experience:

• Experience and proficiency with John Deere EQUIP software preferred.
• General understanding of John Deere mechanical/technical terms is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have and maintain a valid Driver’s License.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Personal Protective Equipment (PPE) as required by the work location.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• The noise level in the work environment is usually moderate.
• Work may involve long hours and overtime during holidays, weekends, and evenings.  

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear. 
• Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.