What are the responsibilities and job description for the Field Service Technician (FT) position at AGS, LLC?
Join the Game : Become a Field Service Technician at AGS!
Are you tech-savvy, ready to troubleshoot with the best, and have a passion for gaming? AGS is looking for a Field Service Technician to join our team and help keep the game going. If you're excited about working with cutting-edge gaming equipment, solving puzzles, and delivering top-notch customer service, this role is for you!
What You’ll Do :
- Tech-Savvy Tasks : Dive into the technical side—installing, upgrading, and performing procedures on gaming equipment.
- Maintenance Master : Perform preventative and general maintenance on AGS casino products. You’ll make sure everything runs smoothly!
- Report Wizard : Complete paperwork and reports like a pro—timely, detailed, and accurate.
- Customer Service Champion : Provide “best-in-the-business” service to our customers…internal and external.
- Troubleshooting Superstar : Fix service incidents quickly and efficiently and escalate issues when needed.
- Inventory Hero : Keep track of the necessary parts and inventory to stay on top of your game.
- On-Call Rotation : Be part of a weekly on-call rotation with your fellow technicians—because sometimes, the game needs you 24 / 7.
- Safety First : Follow all safety protocols and keep it cool even when troubleshooting in high-energy environments.
What You Bring to the Table :
What You’ll Love About This Role :
Adventure Awaits : Traveling to the different casinos and customers in your territory
Growth Potential : You may start off as a tech newbie, but with training, mentorship, and a drive for success, you'll level up in no time.
Techs Unite : Work with the latest and greatest casino gaming equipment—if you’re into gaming, you’ll love this!
Hands-On Work : It’s a job where you’ll roll up your sleeves, use your hands, and get to solve real-time challenges. No desk job here!
Physical & Work Environment :
You'll be on your feet, walking, standing, and sometimes bending and squatting for long stretches.
Ability to lift up to 50 pounds and occasionally push / pull up to 200 pounds (Teamwork makes the dream work here!).
Work environments may vary, so get ready for the adventure of working in different settings (sometimes non-climate-controlled).
Note : All offers are contingent upon successful completion of a background check, drug screen and human performance evaluation (HPE).
AGS is an equal opportunity employer.
About AGS, LLC :
Headquartered in Las Vegas with offices and employees around the world, AGS (NYSE : AGS) is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners.AGS’ award-winning employee culture is unmatched among gaming equipment suppliers. The Company has won numerous awards for its employee experience, including being named four years in a row (2020, 2019, 2018, 2017) to the prestigious ‘Best and Brightest Companies to Work For in the Nation® and ‘Atlanta’s Best and Brightest Companies to Work For®; winning ‘Top Workplaces Nevada’ and ‘Top Workplaces Atlanta’; and earning Glassdoor’s ‘Best Places to Work’ Employees’ Choice Award 2020 based on confidential, unsolicited employee reviews.
Salary : $21 - $22
