What are the responsibilities and job description for the Parts Order Specialist position at AGS LLC?
Job Overview
A core function of the Parts Specialist position is to process customer requests as quickly as possible. The Parts Order Specialist position is responsible for taking all incoming quote requests and parts orders. This position will monitor the ticket system, email queue, and phone for requests. This position will handle all customer parts quote requests and orders as well as follow-up on existing orders and quotes. They will ensure that accurate part numbers, quantities, pricing, destination, and tracking information are entered and maintained in the order system and that every order is processed accurately within 4 hours. Provide customers with timely order status updates. The candidate must be self-motivated, a strong team player, and enjoy working in a fun fast-paced growth environment.
Responsibilities
- Answer and respond to all incoming parts requests
- Research and identify correct part numbers and prices for customer requests
- Assist customer with selecting the correct parts
- Within BC, process customer quotes and parts requests
- Monitor Alliance ticket system for requests emailed in
- Follow-up on tickets, quotes, and orders constantly via email or phone for quick resolution
- Ensures all sales orders have ship to address and shipping information into ERP systems
- Works with internal partners to expedite deliveries as necessary for emergent orders
- Creates labels, bills of lading, and other shipping documentation for domestic and international packages
- Takes corrective action on sales order issues; traces progress of orders; manages orders in Operations Review queue
- Interfaces with Procurement, Production, and Product Repair departments to obtain product information and availability
- Ensure regulated orders are processed within Compliance requirements
- Performs other duties as required.
Skills/Requirements
- Minimum of 1 year of Customer Service
- Associates degree desired
- Outstanding customer service attitude
- Experience working in a warehouse, distribution center or manufacturing facility preferred
- Excellent oral and written communication skills
- Fast and accurate data entry ability
- Strong attention to detail
- Excellent organizational skills
- Ability to learn and retain technical part information
- Ability to process and manage orders with multiple priorities
- Ability to read, comprehend, and interpret documents such as operating and maintenance instructions, process maps, and procedure manuals.
- Proficient in the use of Microsoft Office programs including Outlook, Word, and Excel
- Experience using ERP, CRM or help desk ticketing systems preferred (e.g. Oracle, MS NAV, Salesforce, SysAid)
- Proficient in the use of general office equipment including personal computers, printers, and copy machines.
Note: All offers are contingent upon the successful completion of a background check.
- Posted positions are not open to third-party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal-opportunity employer
