Sr Mgr, Engineering & Digital Support Service

Duties and Responsibilities:

% of

Time

1.

Manage and provide leadership to the entire assigned team; manage the strategic development and organization of the team and assigned resources, both for personal skills and technical competences. 

10%

2.

Manage Product Support Engineering, Repair Engineering, Diagnostic Support Engineering and PSE Business Office functions to grant technical support services are provided to Customers, Operators, Authorized Service Centers and Component Repair Centers on time and quality iaw company targets. Grant adherence to contractual deliverables with on time and on budget results.

20%

3.

Lead the AW609 CSS&T IPT team to grant all deliverables and certification are available on-time, quality and on budget for the AW609 certification and entry into service. Grant coordination within AW609 IPT and CSS&T functions in AWPC and Italy.

20%

4.

Lead the set-up, development and set the basics for a successful introduction of the Heli Diagnostic & Predictive Maintenance Services in AWPC. Responsible for building and developing the team of a brand new functions iaw company assigned goals.

15%

5.

Support meeting with customers, internal program and business reviews for all the assigned functions.

10%

6.

Forecast, monitor and manage financials of the assigned departments in order to achieve AWPC and AW609 IPT targets.

10%

7.

Contribute to the organization, execution, promotion and improvement of CS&S public events and customer specific meetings to promote CS&S activities and services

5%

8.

Maintain, develop and improve gross-geographic coordination for all the assigned functions and promote the strengthening of the team network, cooperations and collaboration approach with other functions to support and anticipate needs of AWPC growing momentum

5%

9.

Perform other duties and fulfill other responsibilities as assigned while always adhering to company processes, code of ethics and quality standard (eg. AS9100D)

5%

TOTAL

100%

• BS degree in Engineering Required, Preferably Aerospace, Mechanical or Electrical Engineering
• MS degree in Engineering or Business Preferred

• 10 or more years aerospace engineering experience, preferably rotary wing sector.
• >5 years within aerospace product support in customer facing role
• >5 years within supervisory or management role within engineering functions
• >2 or more years of experience in program development/management roles

• Mastery of aviation technology.
• Superior written and oral communication skills, ability to communicate at varying levels across an organization.
• Excellent Change Management skills
• Excellent ability to prioritize, work under pressure and meet customer deadlines
• Excellent ability to handle critical and emergency situations involving customers
• Excellent Problem Solving and Decision Making skills
• Excellent ability to develop Self and develop Others
• Ability to develop and execute strategic vision of a department in order to maintain a continuous improvement approach/culture
• Intercultural awareness and ability to create and maintain relationships across geographies, both internally and with customers
• Language
• English - Full Professional Proficiency required
• Italian - Limited Working Proficiency preferred

Lean Six Sigma Green (or higher) Belt Certification or equivalent experience preferred