Office Administrator/Scheduling Coordinator

Office Manager/Scheduling Coordinator

Job Description

• Answering phones giving exceptional customer service
• Communicate with clients for scheduling and organization
• Filling customer orders and fielding inbound sales calls
• Running schedules for jobs in coordination with the Operations Manager
• Organizing routes for optimum service and timeliness
• Coordinate activities for all company departments: owners, sales teams, multiple technicians, and supplementary office help
• Adapt some customers orders for field technician.
• Coordinate with Outside Bookkeeping Service to make sure books stay on track.
• Send invoices and follow up on payments.
• Some other tasks that aren't describe in this job description

Skills & Responsibilities

• Customer Service Experience in a phone based role preferred
• Geographical knowledge of New England, Massachusetts and Rhode Island communities and knowledge of the traffic patterns in order to schedule commitments for customer needs would be helpful
• Good administrative and technical skills with the ability to type quickly and accurately while on phone to document calls
• Proven organizational skills and a demonstrated ability to balance several tasks with ease while having a focus on quality
• Sales experience with ability to overcome objections helpful
• Ability to be at work when scheduled. Monday to Friday 7am – 4pm.
• High School Diploma or equivalent required; Bachelor’s degree preferred

Competencies:

• Problem Solving - Identifies and resolves problems time efficiently; Gathers and analyzes information; Develops solutions; Uses reason.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification when necessary; Responds informatively to questions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Organizes or schedules other people and their tasks.
• Professionalism - Approaches others in a polite and tactful manner; Maintains composure and reacts well under pressure; Treats others with respect and consideration; Follows through on commitments.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Microsoft Office: 5 years (Preferred)
• Office management: 5 years (Required)

Work Location: In person

Salary : $22 - $24