Hotel Front Desk Supervisor - Full Time

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full time position with varied hours between 1st and 2nd shift. Weekend availability required.

This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, DailyPay, tuition reimbursement, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

Summary

This leadership role provides the highest level of service for all our guests at the front desk and other front office related areas (Concierge, PBX, Bell Stand and Tower Club). While working efficiently and effectively with front desk agents this position displays above and beyond care for all associates and guests that they may come in contact with, while maintaining a professional manner.

Essential Functions

• Operate SMS lodging system.
• Check-in and checkout large volume of guests.
• Manage phone calls from guestrooms/outside lines.
• Follow cash handling/banking outlined by general cashier.
• Resolve guest concerns at first contact.
• Attend departmental meetings.
• Follow AHC handbook policies and standard operating procedures.
• Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
• Ensuring the quality and level of service that the General Manager, Guest Care Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies.
• Reads or listens to Smart Starts.
• Uses other AHC hotels and staff as resources.
• Must be or become TIPS certified.
• Complete all daily responsibilities/cleaning task list.
• Reporting any unusual behavior or issues to management.
  
  

Daily Responsibilities

• Daily check-in/out.
• Answering phone calls.
• Following a checklist and all procedures.
• Assisting with reviews
• Assisting with interviews
• Knowledge of current department budget.
• Handling confidential guest information.
• Follow our hotel green policies.
• Ensure trash/recyclables are taken out.
• Follow AHC guest service standards.
• Actively work with department staff, while following all departmental rules.
• Any other additional responsibilities that may be asked by General Manager, Manager on Duty or Supervisor.
  
  

QUALIFICATIONS

• Must be able to stand for 8 hours.
• Ability to read and maintain a department budget
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  
  

EDUCATION and/or EXPERIENCE

• High school diploma or equivalent required
• College degree preferred.
• Related experience is required.