What are the responsibilities and job description for the Hotel Front Desk Supervisor - Full Time position at Amway Grand Plaza Hotel?
Job Description
Job Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is a full time position with varied hours between 1st and 2nd shift. Weekend availability required.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, DailyPay, tuition reimbursement, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
This leadership role provides the highest level of service for all our guests at the front desk and other front office related areas (Concierge, PBX, Bell Stand and Tower Club). While working efficiently and effectively with front desk agents this position displays above and beyond care for all associates and guests that they may come in contact with, while maintaining a professional manner.
ESSENTIAL FUNCTIONS
- Operate SMS lodging system.
- Check-in and checkout large volume of guests.
- Manage phone calls from guestrooms / outside lines.
- Follow cash handling / banking outlined by general cashier.
- Resolve guest concerns at first contact.
- Attend departmental meetings.
- Follow AHC handbook policies and standard operating procedures.
- Actively working, always looking for ways to assists guests and going above and beyond to provide guest service.
- Ensuring the quality and level of service that the General Manager, Guest Care Manager, Manager on Duty and Guests expect is excellent and follows our company standards and policies.
- Reads or listens to Smart Starts.
- Uses other AHC hotels and staff as resources.
- Must be or become TIPS certified.
- Complete all daily responsibilities / cleaning task list.
- Reporting any unusual behavior or issues to management.
DAILY RESPONSIBILITIES
QUALIFICATIONS
EDUCATION and / or EXPERIENCE
