What are the responsibilities and job description for the Hotel Front Desk Supervisor - Full Time position at Courtyard by Marriott Grand Rapids Downtown?
Job Description
Job Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
18.00 / hour starting pay rate. This is a full time position, with various hours (mostly 2nd shift) including weekends.
This position is eligible for full benefits (medical, dental & vision), weekly pay, Daily Pay, 401K, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
Oversee the staff and daily operations in the Guest Care departments. Enforce and maintain the expectations of AHC and Marriott Corporate including following QA standards. Ensure that each member of the team is displaying teamwork and excellent guest service by ensuring guest satisfaction and providing that ‘one degree’ of service.
ESSENTIAL FUNCTIONS
- Responsible for the Guest Care and Parking department staff
- Assists Rooms Division Manager with hiring process for Guest Care positions
- Orients and trains associates per Courtyard by Marriott Guidelines and consistently keep the training manual up to date for each department
- Enforce and follow AHC handbook policies and notify staff of any updates
- Follow and Maintain QA standards as well as enforces with staff and notify of any updates.
- Confers and cooperates with other departments to ensure coordination of activities.
- Computes bill; collects payment, and makes change for guests throughout their stay.
- Assists Rooms Division Manager with inventory and purchases, including but not limited to employee uniform orders, Market purchase and Birchstreet (orders, POs, invoices).
- Monitors all GXP and GuestVoice related functions, including Guest Planning, Elite Preparation, responding and closing out Guest Care Cases.
- Assists with writing reviews for staff. Consult with Rooms Division Manager, before giving review to staff
- Conduct write-ups and enforce department policies with staff along with the Rooms Division Manager
- Monitor any department equipment or damages throughout hotel and submit work orders to Engineering if needed
- Ensure all daily task sheets are up to date, accurate and completed daily by Guest Care Associates.
- Assist Rooms Division Manager with weekly schedules. Monitor all labor costs for the Guest Care department. Also assists with payroll and sell-out incentive for the department
- Actively work with staff when busy. When slow please cut staff or phase staff out. You will be working more than likely, the full 8-hour shift; your other staff should always leave before you.
- In the event your staff calls off or does not show up, it is your responsibility to find a replacement or come in and cover for them.
- Cross train in night audit and housekeeping
- Assign duties and shifts to Guest Care associates and observes performances to ensure adherence to hotel policies and established operating procedures.
- Ensuring the quality and level of service that the General Manager, Rooms Division Managers, Manager on Duty and Guests expect is excellent and follows our company standards and policies.
- Must work as a Leader on Duty for the hotel as assigned.
DAILY RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must be able to run / walk and stand for upwards of 8 hours. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. FOSSE, Excel and Microsoft Suite (Outlook, Word, Excel) experience preferred.
Salary : $18