Coordinator Retail Application Support

Category/Area of Expertise: Pharmacy
Job Requisition: 424315
Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: Store Support Services (2761796)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Administrate and maintain pharmacy software applications that are used in Brand pharmacies to provide patient safety, regulatory compliance, superior customer service and optimal financial performance. Lead the evaluation and user acceptance testing of pharmacy applications to ensure patient safety, regulatory compliance, financial integrity and efficient customer service. Participate in the technical work associated with application upgrades, implementations of new systems or applications and develop required retail communications to support such events. Develop and manage processes to evaluate the stability and safety of the pharmacy applications and improve the performance of pharmacy applications. Develop and facilitate reporting for pharmacy operations, regulatory bodies and departmental needs as required. Serve as the organizational subject matter expert on pharmacy technology and applications deployed in Brand pharmacies.

**Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include: Quincy, MA, Carlisle, PA, Scarborough, ME

Essential job functions:

• Maintain expert level knowledge of all Pharmacy Applications and thorough knowledge of Brand Pharmacy Operations.
  

• Responsible for final validation of the integrity of all Pharmacy application upgrades prior to retail implementation after leading successful testing.
  

• Provide and maintain second level and emergency support for pharmacy system applications.
  

• Develop and communicate retail training documentation for all application changes and upgrades.
  

• Maintain relationships with vendors to implement specific improvements regarding application stability and performance, and Service Level Agreements.
  

• Monitor and evaluate technological advances regarding pharmacy systems and applications and leverage these advances in support of organizational strategies.
  

• Execute compliance and regulatory reporting requirements facilitated by pharmacy applications.
  

• Participate in the review of application issues and in weekly meetings with pharmacy application vendors.
  

• Coordinate the execution of all pharmacy application upgrades including retail communication and verification of stability.
  

• Conduct quarterly user access reviews for all pharmacy applications in order to meet internal policies and compliance regulations.
  

• Leads regular training sessions for Retail Pharmacy trainers via conference calls and/or webinars.
  

• Log and prioritize vendor related issues discovered during application testing and/or reported by retail pharmacy staff.
  

Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

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Qualifications:

• Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment
  
• Associate's Degree preferred
  

• 2-4 years' experience
  
• Pharmacy experience preferred
  

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.