Call Center Supervisor

AHT Wisconsin Windows is looking for a Call Center Supervisor to join our Outbound Marketing Team.

You will be responsible to coach and develop a team of Call Center Marketers whose focus is to speak to homeowners via the phone setting appointments for our In-Home Sales Consultants.

This is an in-person (not virtual) position at our Appleton, WI location.

The hours are Monday – Friday from 12:00 PM – 8:30 PM and alternating Saturday’s from 8:30 AM – 1:30 PM.

About AHT Wisconsin Windows

We are a family owned business founded in 1967 with a mission to provide superior quality windows and doors, expert installation and responsive customer service for homeowners in Wisconsin.

We believe a strong work-life balance is essential to job satisfaction. We go all out to make sure every member of our team feels valued, appreciated and is happy with their job, knowing this will further enhance customer satisfaction.

In exchange for your expertise AHT Wisconsin Windows offers:

• Great benefit package: Tuition reimbursement, health, dental, paid time off, employee discount, 401k with company match for all full-time team members
• Unlimited earning potential: We offer a competitive salary, starting at $42,500 per year or higher, based on experience. In addition, we have a lucrative monthly bonus plan to motivate and reward strong performers.
• Ongoing training and support: Our commitment to your success doesn’t end with the initial training. We provide continued management support, coaching and training to make sure you are performing at the highest level possible.
• Advancement opportunities: We offer a career, not just a job, and are a company you can grow with.
• Superior products, service and warranties: Read all about us at www.ahtwindows.com.

Marketing Supervisor Responsibilities:

• Oversee a team of telemarketers, providing guidance, coaching, and training to maximize their performance and lead generation.
• Monitor and evaluate telemarketing calls to ensure quality standards are met and provide feedback to improve performance.
• Create and maintain a positive and motivating work environment that encourages team collaboration and individual growth.
• Conduct regular one on one and team meetings to review progress, share best practices, and provide training.
• Collaborate with marketing teams to align telemarketing efforts with overall business objectives and strategies.
• Track and report on telemarketing performance and present findings to management.
• Ensure compliance with relevant laws, regulations, and company policies during telemarketing activities.
• Grow the telemarketing team by recruiting, interviewing, hiring, training and retaining team members.

Marketing Supervisor Required Skills:

• Proven work experience in a Call Center and Supervisory or similar role.
• Excellent leadership and management skills with the ability to motivate and inspire a team.
• Outstanding communication and interpersonal skills, with the ability to build rapport and establish relationships over the phone.
• Results-driven mindset with a focus on exceeding goals and driving growth.
• Ability to analyze data and generate meaningful insights to enhance telemarketing strategies.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Ability to adapt and thrive in a fast-paced and dynamic environment.

Required Qualifications

• Proven experience in call center or telemarketing, preferably in a managerial role.
• Familiarity with sales techniques and strategies.
• Exceptional problem-solving skills.
• Ability to handle objections and difficult situations with professionalism and tact.
• Demonstrated ability to work effectively both independently and as part of a team.

Job Type: Full-time

Pay: From $42,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience:

• call center: 1 year (Required)
• management: 1 year (Required)
• sales or marketing: 1 year (Required)

Work Location: In person

Salary : $1,000 - $42,500