What are the responsibilities and job description for the SharePoint Administrator and IT Associate position at AHTGLOBAL?
Job Summary:
We are seeking a motivated and detail-oriented SharePoint Administrator and IT Associate to join our in-house IT team. The ideal candidate will be responsible for managing and maintaining our SharePoint environment while supporting general IT operations. This role requires technical expertise in SharePoint administration, excellent troubleshooting skills, and a proactive approach to enhancing IT processes to meet the organization’s needs.
Key Responsibilities:
SharePoint Administration:
• Manage, configure, and maintain the organization’s SharePoint Online environment
• Create, customize, and maintain SharePoint sites, lists, libraries, workflows, and forms.
• Monitor and ensure optimal performance, security, and reliability of SharePoint services.
• Support content management, user permissions, and data integrity within SharePoint.
• Collaborate with teams to understand business requirements and implement SharePoint-based solutions.
• Provide training and support to staff for effective use of SharePoint features.
IT Associate Responsibilities:
• Assist in day-to-day IT operations, including desktop support, software installation, and hardware troubleshooting.
• Support the maintenance and configuration of IT systems, including network devices, servers, and workstations.
• Monitor and respond to IT support tickets, ensuring timely resolution of technical issues.
• Manage user accounts, email configurations, and system access requests.
• Perform routine maintenance, updates, and backups for IT systems and applications.
• Participate in IT projects, including system upgrades, migrations, and new technology implementations.
Security and Compliance:
• Ensure SharePoint and IT systems adhere to organizational security and compliance standards.
• Implement and monitor best practices for data governance and access control.
Documentation and Reporting:
• Maintain detailed documentation of SharePoint configurations, processes, and IT procedures.
• Generate and analyze reports to track system performance, usage, and incident resolution.
Qualifications:
Education and Experience:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Minimum of 2-3 years of experience in SharePoint administration and general IT support.
Technical Skills:
• Proficiency in SharePoint Online
• Strong understanding of SharePoint workflows, permissions, and site customization.
• Experience with Office 365 administration and integrations.
• Knowledge of networking fundamentals, Windows Server, and Active Directory.
• Familiarity with scripting languages (e.g., PowerShell) for automation is a plus.
• Ability to troubleshoot IT hardware, software, and network issues.
Soft Skills:
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with a proactive approach to system improvements.
• Ability to manage multiple tasks and prioritize effectively.