What are the responsibilities and job description for the Operations Manager Service position at AHW LLC?
Job Summary:
AHW LLC is looking for a highly motivated Operations Manager Service to oversee our service department operations. This role involves developing and implementing processes to improve customer satisfaction, managing team performance, and analyzing data to inform strategic decisions.
Main Responsibilities:
- Develop, communicate, enforce, and monitor effective service department processes to ensure internal and external customer satisfaction.
- Develop and execute a service department marketing plan and monitor progress to achieve departmental goals.
- Oversee the recruitment, training, and development of service technicians and staff.
- Analyze and interpret internal reports to identify trends and areas for improvement.
- Collaborate with cross-functional teams to ensure seamless execution of business objectives.
Essential Skills and Qualifications:
- Proven track record of success in service department management or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to adapt to changing priorities and deadlines.
- Knowledge of industry standards and best practices.
