On-Call Clerical - Shareholder Only - Ahtna, Inc

Summary

The On-Call Clerical position provides exceptional customer services. Performs administrative and office support activities for multiple supervisors. The on-call clerical greets visitors, handles incoming calls, and performs general administrative duties as directed. May also assist other administrative staff with overflow work, including word processing, data entry and research tasks.

Please Note: This position is open to Shareholders only. This position is located in Glennallen, AK.

Essential Duties and Responsibilities

• Answers incoming telephone calls, determines purpose of callers, and transfer calls to appropriate personnel or department. Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate staff members, while ensuring proper safety and security protocols are followed
• Provides general information in response to inquiries about Ahtna, its mission, activities or personnel. Maintains solid customer relationships by handling questions and concerns professionally and efficiently
• Organizes and maintains reception area, so as to present a welcoming and professional appearance. Assures that Ahtna marketing materials and other informational literature is current and available for visitors and members
• Maintains cleanliness of conference rooms, production rooms and assists as needed for preparation of meetings
• Maintains kitchen areas, monitor foods in the refrigerators, keeps counters clean, dishes washed and put away

Supervisory Responsibilities

None

Minimum Qualifications

• Zero (0) to six (6) months’ experience working in a customer service or administrative based position
• High school diploma or GED equivalent or be able to obtain a GED within 6 months of hire.
• Must be able to pass required criminal background check and Pass pre- employment drug testing.

Preferred Qualifications

• Microsoft and office experience
• Experience and knowledge of Alaska Native cultures
• Valid Driver’s License

Shareholder Preference

Pursuant to PL 93-638, as amended, preference will be given to qualified Ahtna Native Corporation Shareholders, Descendants, and Spouses in all phases of employment.

Core Competencies

• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Safety and Security – The individual actively promotes and personally observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions or behaviors and uses equipment and materials properly.
• Shareholder Relations – Demonstrated ability to relate to Alaska Native Shareholder needs and concerns. The individual must be able to understand and adapt to the requirements of public relations activities in rural Alaska.
• Software & Reporting – The individual is experienced with MS Word and Excel and has a working knowledge of the other software tools within Microsoft Office Suite.
• Teamwork – Focuses on solving conflict; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas; tries new things; balances team and individual responsibilities; exhibits objectivity and openness to others views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.
• This position requires a professional demeanor over the phone and in-person, and the ability to speak clearly, show diplomacy, courtesy and good judgement with public contacts. Personality conducive to public relations activities is necessary.
• This person must have highly evolved interpersonal and communication skills and the ability to multi-task.
• Problem solving skills and ability to interpret instructions presented in a variety of situations. Flexible and adaptable to work style.
• Must be able to complete tasks with minimum supervision. Strong detail and follow-up skills are essential. Ability to complete work in a priority order, meeting a high degree of professionalism, quality and craftsmanship.
• Must demonstrate through past employment a high degree of personal integrity, professional ethics, and an ability to adhere to strict confidentiality. Must be reliable, punctual, and consistent in all job duties and responsibilities.
• Ability to effectively handle potentially stressful situations in a calm and professional manner.

Physical Demands

This position description identifies only the major functions and responsibilities of this job. It does not include all aspects of the position, or additional duties that may be assigned by a supervisor or manager. Please note there also may be a requirement to help others complete special projects and other work for the company’s overall benefit.

Frequent sitting for long periods of time, using hands/fingers, handling, reaching with hands and arms, talking, hearing, and seeing (up close, at a distance, along the periphery, with depth perception, and the ability to adjust focus); occasional walking; standing for up to 4 hours; occasional lifting of up to 25 pounds. Work performed in a professional office setting utilizing telephone, computer and other office equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The work environment characteristics described in this job description are representative of those an employee encounters while performing the essential duties and responsibilities of this job.

Office setting, generally indoors. Office environment with frequent interruptions, high paced atmosphere with tendencies of having multiple tasks being performed at one time.

Work Schedule: Varies, depending on business needs

Experience

• • Zero (0) to six (6) months’ experience working in a customer service or administrative based position • High school diploma or GED equivalent, or be able to obtain a GED within 6 months of hire. • Must be able to pass required criminal background check and Pass pre- employment drug testing.

Education

• High School Diploma/GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)