What are the responsibilities and job description for the Spa Front Desk Associate position at Aida Spa?
SPA FRONT DESK ASSOCIATE POSITION - (Old Town Alexandria)
We are looking for a Front Desk Associate for Aida Spa Old Town, in Alexandria, VA. This position undertakes all receptionist and clerical duties at the desk of our main entrance. You will be the "face" of the company for all clients and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy-going personality, while also being very perceptive and disciplined. You should be familiar with and able to accurately describe our products and services. A customer-oriented approach is essential.
The hours are as follows and are somewhat flexible:
9:00AM - 5:00PM TUESDAY TO SATURDAY
This is a permanent full time position and is NOT a seasonal or part time employment opportunity.
RESPONSIBILITIES
The job consists of a variety of tasks, including but not limited to:
- Keeping the front desk tidy and presentable with all the necessary materials
- Greeting and welcoming guests
- Answering the phone
- Scheduling appointments
- Making appointment confirmation calls
- Handling customer payments
- Answering questions and addressing complaints
- Checking and responding to e-mails, as appropriate
- Keeping updated records and files
- Taking on additional duties, as assigned
REQUIREMENTS AND QUALIFICATIONS
- Prior front-desk/administrative experience in a spa setting is helpful, but not required.
- Must have excellent customer service orientation skills (e.g., a positive attitude)
- Good organizational and multi-tasking abilities
- Familiarity with office machines (e.g., fax, printer, etc.)
- Knowledge of office management and basic book-keeping
- Proficient in English (oral and written)
- Excellent knowledge of MS Office
- Strong communication and people skills (e.g., the ability to communicate effectively)
- Problem-solving skills
- Minimum of a high school diploma; additional qualifications will be a plus
- Good team player
- Principals only. Recruiters, please don't contact this job poster.
- do NOT contact us with unsolicited services or offers
Job Types: Full-time, Part-time
Salary: $12.00 - $13.00 per hour
Experience:
- receptionist: 1 year (Preferred)
Education:
- High school or equivalent (Preferred)
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $12 - $13