What are the responsibilities and job description for the Client Experience and Retention Intern position at AIDS Healthcare Foundation?
WHO WE ARE
AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!
Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?
If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF’s core values are to be:
• Patient-Centered
• Value Employees
• Respect for Diversity
• Nimble
• Fight for What’s Right
STILL INTERESTED? Please continue!
This internship program will run from June 2nd - August 29th. You must be available for the entirety of the program.
YOUR CONTRIBUTION TO OUR SUCCESS!
Organization Overview:At AHF (AIDS Healthcare Foundation), our mission is to provide cutting-edge medicine and advocacy to those living with and affected by HIV/AIDS. We have a commitment to enhancing client experience and ensuring patient engagement, ultimately improving retention within our services.
Position Overview:The Client Experience and Retention Intern will support the Healthcare Center department in fulfilling its mission to enhance client satisfaction, increase patient engagement, and improve retention rates. This role encompasses various responsibilities, including managing existing client experience programs, developing new initiatives, and collaborating with multiple teams to deliver seamless client services.
Key Responsibilities:
- Shadow administrative staff, including the Practice Manager, benefit counselor, and front desk personnel, to gain insight into clinic workflow.
- Assist in referral coordination and phone triaging.
- Learn about HIPAA regulations and best practices for maintaining patient/medical records.
- Understand the ADAP eligibility program and its significance.
- Assist in obtaining medical records for case management, HASA, and HIV testing counselors.
- Review unscheduled client cases with the goal of enhancing patient retention initiatives.
Impact and Cultural Change:This internship provides an opportunity to influence department and organizational cultural change positively. By enhancing client experience performance, you will contribute to AHF's reputation as a leading healthcare and advocacy organization within the communities we serve.
Qualifications/Requirements:
- Must be a full-time student at an accredited 4-year college or a postgraduate institution.
- Must have a GPA of 3.0 or higher, majoring in a healthcare degree or a related field.
- Must commit to the full duration of the program and full-time hours.
- Must possess exceptional computer skills.
Application Process:Interested candidates should submit their resume outlining their qualifications and interest in the position.
Join us for a rewarding summer internship that not only enhances your professional skills but also contributes to positive change in the healthcare community. We look forward to hearing from you!
Work Hours: Hybrid Schedule
Monday - Thursday 9am -6pm; Friday 9am - 4pm
AHF Commitment
We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.
