Vice President, Professional Services Category Leader - Global Sourcing & Procurement

Who We Are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What you need to know:

The quality of Senior Leadership is a defining factor for a company’s success. Senior Leaders are responsible for developing business strategies and/or translating those strategies into meaningful outcomes and ultimately, business results. As a Senior Leader, you reach across geographical and functional boundaries to create alliances that further the organization’s objectives and market position. Your deep and broad process and/or transformation knowledge allows you to foresee external conditions that could potentially affect AIG’s future.

The VP of Professional Services Category Leader will report to the Global Head of Technology and Professional Services Sourcing and will be a key member of the GS&PS leadership team leading the development, deployment and business partnership for the global source to pay functions within the GS&PS organization. This leader will partner and collaborate with the senior leaders in Finance and IT to ensure overall alignment, governance, and viability with the GS&PS strategy compliantly and within budget.

This role will Own Professional Services Category strategy and a team of category managers who partner with business teams throughout AIG. This includes working with the teams to define and execute strategies in support of business priorities across a category’s complete life cycle. This will require managing a preferred supplier base (managing new emerging and exiting legacy non directional categories) along with assisting and driving standards of excellence where warranted. The lead will build cross functional teams to address key contract renewals, aligned with Category metrics to determine opportunities to improve value, maintain service while driving time frames aligned with various businesses and support groups. Key leadership traits required include the ability to influence and form strong partnerships with business leaders, and operational excellence in managing multiple complex priorities simultaneously. The Category VP is an expert practitioner in the tools for creating competitive technology, BPO and professional services environments and has a strong bias for decision-making rooted in Sourcing, data and analytics. This is an exciting opportunity to be a part of a team that is having a daily impact on company success.

Responsibilities:

• Own all aspects of category strategy and its execution for Professional Services in support of comprehensive cost reduction opportunities, value proposition, quality of service, customer experience and innovation across all AIG businesses
• Deploy a cohesive strategy across individual business units and regions through collaboration, building trust and providing data driven solutions
• Establish strong relationships with key business partners, internal customers, and stakeholders to drive alignment to organizational and project related goals and objectives
• Maintain a robust project pipeline to drive 8% deflation or spend reduction year over year. 10% stretch target
• Own data analytics and process optimization within assigned categories
• Stratify suppliers in base to develop and maintain an approved supplier list for each product family
• Rationalize the supply base by 30% year over year until entitlement is achieved
• Benchmark contract coverage. Once baseline is established, target >80% contract coverage
• Own vendor management for key suppliers in category. Hold QBR’s for top suppliers in category. Evaluate supplier core competencies and competitive positioning using industry cost models and bench-marking analysis
• Partner closely with internal customers and peers to understand the needs of the business and incorporate into plans
• Support supplier diversity and sustainability initiatives by selecting diverse and environmentally conscious supplier for RFX’s
• Support horizontal initiatives for tool deployment, process optimization, elimination of spend through non-supported buying channels and “unclassified” or rogue spend within assigned category
• Conduct market analyses, competitive bids, cost modelling and benchmarking to demonstrate fair and reasonable pricing on new placements
• Lead direct team members in support of strategy. Provide coaching, development, and growth opportunities to strengthen the bench across the organization
• Work with finance and business leaders to identify total cost of ownership opportunities and validate project savings
• Perform robust market analyses and benchmarking exercises to ensure prices paid are fair and reasonable
• Provide guidance to internal stakeholders on procurement strategies and maintain procurement ethics in accordance with AIG’s global policies
• Deliver on Transformation and Continuous Improvement vision and objectives
• Own IPO and contract separation initiatives for all contracts and suppliers within assigned category

Qualifications:

• 10 years’ experience leading client engagements and negotiating SOWs with clients at a top consulting firm
• 20 years’ [professional] experience [in a global, highly matrixed organization.]
• 15 years of experience leading and managing indirect categories including, but not limited to: Professional Services, Corporate Services, and Technology
• 7 years of experience practicing best-in-class procurement or operation processes (category management, benchmarking, TCO (cost models), RFX, reverse auction, contracting, etc.)
• Deep category domain expertise with the ability to develop a strategy and execute to it
• Data driven decision maker with strong influencing skills to align stakeholders and virtual team members to project outcomes.
• Proponent and driver of Change Management within all levels of AIG. Ability to solicit inputs and incorporate feedback to strengthen our programs
• Strong project management skills focused on customer experience
• Lean/Six Sigma experience
• BA/BS degree in business, IT, engineering, or supply chain required; graduate degree preferred
• Serve as a role model by demonstrating a commitment to AIG’s values, high performance standards, workplace diversity and driving results
• Strong analytical skills including the ability to quickly synthesize distill and draw conclusions on large amounts of disparate data
• Ability to manage multiple simultaneous projects requiring frequent communication, organization, time management, and problem-solving skills
• Strong ability to influence others with excellent written and verbal communication skills
• Strong presentation skills with the ability to explain supply & demand levers and complex pricing & evaluation models
• Excellent relationship management skills, as well as the ability to work collaboratively with senior management
• Network, Telecom, Support, IT & Engineering background a plus
  
  

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area:

CS - Corporate Services

AIG Employee Services, Inc.