What are the responsibilities and job description for the Complimentary Guest Service Ambassador position at Aimbridge Hospitality?
Job Summary
As a Complimentary AM Attendant at our hotel, you will provide exceptional service to our guests in the complimentary breakfast area. You will be responsible for ensuring that our guests receive the highest quality of service possible in an efficient and courteous manner.
Responsibilities
• Ensure quality control of menus with regard to cleanliness and appearance.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner; ascertain which services could enhance the guests stay.
• Greet and seat guests at appropriate tables in a timely manner.
• Clear, clean, and reset tables/hotel spaces per client request or management instruction.
• Accommodate any special requests made by a guest or offer appropriate alternatives.
• Communicate with all departments regarding in-house VIPs and any special requests/needs.
Qualifications
• Ability to perform job function with attention to detail, speed, and accuracy.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property.
• Must be able to obtain and provide Food Handlers card as required by city/county/state.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Ability to handle stressful situations in a calm, professional manner.
• Understanding of hotel products and guest services.
• Demonstrates a positive attitude and a desire to be of service to others as reflected in willingness to learn new tasks and information, provide back-up and support to other team members, and respond to guests and co-workers in a positive and optimistic manner.
• Possess a basic knowledge of food and beverage preparation service standards, guest relations, and etiquette.
• Ability to produce high-quality drinks including but not limited to specialty coffee and tea drinks, specialty cocktails, and beverage requests as required by hotel.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
• Ability to effectively deal with internal and external customers and staff some of whom will require high levels of patience, tact, and diplomacy.
Property Details
Our hotel is located near popular attractions, including the Las Vegas Strip, the Las Vegas Convention Center, and nearby businesses like Switch, IBM, Pepsi, and IGT.
We are committed to providing excellent service to our guests and strive to make their stay as enjoyable as possible.
At our hotel, we believe in maintaining high standards of quality and customer satisfaction.
We are looking for a motivated and dedicated individual to join our team as a Complimentary AM Attendant.
If you are a team player who is passionate about delivering exceptional service, we encourage you to apply for this role.
About Us
Aimbridge Hospitality is a global leader in third-party hotel management, representing over 1,550 hotels in all 50 states and 22 countries.
We are committed to providing our guests with exceptional service and striving to make every stay a memorable one.
As a member of our team, you will have the opportunity to work with a diverse group of people from different backgrounds and cultures.
We offer a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401(k) retirement plan.
